About us

About Us

Sainsbury’s was the first major British supermarket to open a bank, commencing trading in February 1997.  The Bank benefits from a fantastic, trusted brand that enables us to combine the shopping experience with personal finance.  Sainsbury’s Bank provides a range of quality products including travel money, insurances, credit cards, savings and loans which we provide through multiple channels, including in-store, by telephone and online.

Sainsbury’s took 100 per cent ownership of the Bank in January 2014 and we are now part way through our transition to become a stand-alone bank. We see significant growth opportunities, in particular, capitalising on the brand loyalty effect we see from our customers.
 
The Bank has more than 180 Travel Money bureaux at Sainsbury’s stores across the UK and more than 1500 free to use ATMs which saw over 236 million transactions in 2014.

Our products consistently top best buy tables and regularly win awards for quality, price and customer service.

The Bank is made up of the following business areas:

  • Audit
  • Business Change
  • Colleague & Communications (HR, Colleague Communications, Reward, Property, Facilities Management)
  • Customer (Brand, Customer Relationship Management & Data, Digital)
  • Finance (which includes SRM, Procurement, Central Operation)
  • Operations (IT, Customer Service, Central Operations)
  • Risk
  • Trading (Banking, Travel Money, Insurance)

Awards in 2015

'Best Personal Loan Provider' - Sainsbury's Bank Nectar Credit Card - Moneynet

'Best Rewards Credit Card' - Moneynet

'Best Loan Provider' - Moneysupermarket Supers

'Personal Loan Provider of the Year - Highly Commended' - Consumer Moneyfacts

Locations

Our colleagues are located in:

  • Edinburgh – South Gyle – in our Lochside building that accommodates around 1000 colleagues. The majority of our central business roles are located here in our Trading, Customer, Risk, Finance, Audit, Colleague & Communications and Operations business areas
  • Many of the larger Sainsbury’s supermarkets across the UK – around 700 of our colleagues look after our Travel Money customers in bureaux in stores in England, Wales, Scotland and Northern Ireland
  • London (Holborn) and Coventry – a small number of our colleagues work in London alongside Sainsbury’s Group colleagues - specifically our Treasury and some Travel Money operational colleagues. We also have a small number of colleagues in Coventry supporting our Travel Money business

Edinburgh

We are based at the Edinburgh Park, which is easily accessible by train and bus and is a short drive to Edinburgh International Airport, making it an ideal office location for locals and commuters alike.

  • Our Address is: 3 Lochside Avenue, Edinburgh Park, Edinburgh, EH12 9DJ
  • To view us on a map, Please click here

Getting to our Lochside Office:

Driving

There are a number of options when driving to Lochside. You can drive in from the City and from the Edinburgh City Bypass

Car Parking

All permanent and fixed term colleagues are eligible to park at Lochside every day. The car park operates on a ‘first come first served’ basis.

Other parking options are available.

  • ‘Pay and display’ parking services are also located at the Edinburgh Park Train Station. Further information about Edinburgh Park can be found here.
  • ‘Park and ride’ parking services are also located at Ingliston. The Ingliston Park and Ride is served by the Lothian 35 bus service and the Edinburgh Tram. Please see the Lothian Buses website or Edinburgh Trams website for the latest timetables.

Bus


There are a number of bus stops in the immediate Lochside area. These are serviced by Lothian Buses. The bus services that stop at this location are the 2, 12, 18, 21, 22 and 35. More details can be found here.

Trams


The ‘Edinburgh Park Central’ tram stop is a short walk from the building. More details can be found here.

Roles in London

Our Retail team are a support network for retail that ensures in store compliance to any sales activity and merchandising, and they're based in Sainsbury's Store Support Centre in Holborn, London.

Roles across the UK

We have a retail field team who work to improve product awareness to our colleagues in store whilst upskilling the Sainsbury's Store Managers on Sainsbury's Bank strategy.

These colleagues are mobile and travel between stores in our four geographical zones across the UK.

Great place to work

Great place to work

We aim to make our Bank a great place to work for all colleagues.

We’re an exciting and growing organisation at a time of unprecedented change in the financial services industry. As our customers seek more and more innovative services and technology, being part of one of the UK’s most trusted brands brings our colleagues exciting opportunities to fulfill their potential.

We want our people to develop their skills and knowledge to be the best they can be, learning from each other, their managers and through structured learning activity that develops behavioural and technical capability.

We want our colleagues to stay with us because they feel valued and stimulated. Because of this, they’ll recommend us as a great place to work.

It feels different to work at our Bank because our values guide everything we do and we have a warm culture where inventive collaborative thinking is encouraged.

Our Colleague Values

Our Values underpin the way we do things. They’re the bedrock of how every single colleague acts at work.

We are trusting each other, working together

Build trust from your colleagues by doing the best you can every day. And place your trust in others that they are doing the same, working positively together towards our shared vision and goal.

We are making it simpler

Look for opportunities to do things in a more straightforward way. Make things as simple as possible for our customers and for each other.

We are delivering great service, driving sales

Deliver great service day in and day out as our customers rely on us to make their lives easier. If we deliver great service every day our customers will keep coming back to us.

We are treating every pound as our own

It is important that we do things in the most effective way. This doesn’t mean cutting corners and doing things cheaply. It means spending our money wisely.

We are making it happen

Grab every opportunity to make a difference. Don’t wait for someone else to have a go and don’t be afraid to try something a little bit different. Do the best you can and act quickly when you spot an idea.

We are cheering on our progress

Encourage each other every step of the way; don’t just wait until you’ve reached the goal. Sometimes things don’t go to plan, but we should always celebrate that we’ve had a go and tried to make this a place where people love to work and shop.

Our community

Our community

The Sainsbury’s Group Values and 20x20 sustainability commitments  http://www.j-sainsbury.co.uk/responsibility underpin our approach to what we do, and how.

By acting in the best interests of all our stakeholders, we can make a sustainable and positive contribution to our community.

We also know that playing an active and supportive role in our community is really important to our colleagues. It makes us all feel good to know we’re doing something for someone else.

Our approach centres on:

  • Our colleagues
  • Our customers
  • Our operations

Our colleagues

Our charity partner of the year – Alzheimer’s Scotland. Every year Sainsbury’s Bank colleagues nominate a charity they want to support and fund-raise for. In 2015-16 our colleagues chose Alzheimer’s Scotland as our Charity of the Year. Colleagues run our Charity Committee and devise a full calendar of activities for the year to support Alzheimer Scotland.

About Alzheimer’s Scotland

Alzheimer Scotland helps people with dementia, their carers and families. Their members include carers, relatives, people with dementia, professionals, groups and organisations. They employ nearly 800 full and part-time staff, mainly in their service-provision projects around Scotland. Find out more by visiting their website.

Community giving day

This encourages colleagues to volunteer one day a year with a local charity or organisation of their choice. This is a day given to colleagues by the Bank to help make a difference in their local community, over and above their holiday entitlement. Colleagues can do something individually or as part of a team. To date, colleagues across the Bank have participated in a variety of activities including charity shop volunteering, cleaning up our local environment, decorating children’s centres and fruit picking.

Matched funding

Volunteering is an important part of the way our colleagues give something back to our local communities. To further encourage the amazing fundraising work many of our colleagues do for great causes in their own time, we match their fundraising efforts up to £500 per colleague for registered charities.

We also support the fantastic fund-raising activity that Sainsbury’s does each year including Comic and Sport Relief  http://www.j-sainsbury.co.uk/responsibility

Our customers

Here at Sainsbury's Bank we recognise that money influences all areas of our customers' lives. Whether it's during their daily commute to work or in planning a holiday with the kids, we know how important saving money and savvy spending is to today's families.

We want to will help families get the most out of their life, today, tomorrow and in the future.

Money Matters, both in print and as a blog, offers readers practical ideas about how to get the most out of their busy lives. From money-saving ideas to family travel tips, Sainsbury's Bank customers are the driving force behind every Money Matters article and blog post. It's a resource just for them – a place to discover valuable information and share ideas on how to live life to the fullest.

Our operations

Suppliers - Trust and sustainability are core to Sainsbury's Bank and are part of the criteria we use to help choose our suppliers. All our main suppliers are assessed against corporate responsibility criteria prior to doing business with us.

Environment – We’re always looking for ways to manage the impact our operations have on our environment. As part of Sainsbury’s, our facilities management approach actively manages, and looks to continuously improve, our waste management and recycling, including food waste. We use video and telephone conferencing facilities rather than travel to meetings, where possible.  Colleagues are encouraged to use public transport and cycle to work, with shower facilities provided on site. We take time to identify practical ways to reduce the environmental impact of our leaflets and Point of Sale materials in stores.

 

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