If you fall behind on your monthly loan payments then you may have to pay extra interest and fees. For example, you’ll be charged a late payment fee of £25 if your payment is late or if you miss a monthly payment. This will be registered with Credit Reference Agencies and could affect your credit rating.

If you’re unable to make your payments or you’re already in arrears then call us. We’ve a range of options we can look at to suit your individual needs. But please be aware these may affect your credit file and credit rating.

If you’re going to struggle to make your next payment please call us on 0808 1450 379 if you applied before 10th December 2017. We're here Monday to Friday 9am-8pm and Saturday 9am-2pm. If you applied after that date you can contact us on 0800 056 0565. We're here Monday to Friday 8am -8pm, and Saturday 8am to 4pm.

If you’re already in arrears call us on 0800 085 6953 if you applied before 10th December 2017. We're here Monday to Friday 9am-8pm and Saturday 9am-2pm. If you applied after that date you can contact us on 0800 056 0565*. We're here Monday to Friday 8am-8pm and Saturday 8am to 4pm.

There’s lots of information and advice available about managing money and keeping your finances on track. To help you understand how much money you have to pay, it may be useful to work out a budget to help you keep track of your spending and prioritise debt repayments. This will help you understand how much money you have to pay your commitments as you go forward. Moneyadviceservice.org.uk has an online budget planner and a handy Money Navigator Tool to help you with this. They have also have a debt advice locator tool which provides a list of agencies who provide free and impartial debt advice.

For most people, it makes sense to pay essential expenses and priority debts before any discretionary expenses or non-priority debts. To support with this, you can use guides such as the Money Advice Service ‘How to Prioritise your debts’ page. It is a good idea to contact all your creditors to discuss repayments.

SOME USEFUL CONTACTS:


www.payplan.com / 0800 280 2816. They have an online debt solution tool and also offer free live chat and email support for immediate help.

www.nationaldebtline.org / 0808 808 4000. They'll talk you through options and give clear advice on how to take back control. Self-employed customers may also find it useful to visit www.businessdebtline.org.

www.stepchange.org.uk / 0800 138 1111. Offers free and impartial advice and guidance to help you take control of your finances.

www.citizensadvice.org.uk Offers free, independent, confidential and impartial debt advice through their web chat service.

www.adviceuk.org.uk Covers not only money and debt advice but, also other areas such as homelessness, drugs and alcohol, benefits, etc.

www.shelter.org.uk Free legal advice and support for homeowners, including how to prevent losing your home.

www.turn2us.org.uk Information on whether you can claim any benefits or other grants to help you if you lose your job or become ill.

The FCA also has a section on their website about dealing with financial difficulty during Coronavirus at fca.org.uk/consumers/dealing-financial-difficulties-coronavirus.