Managing your existing loan

Want to pay off your loan early, manage your payments or use online banking to manage your loan? You’ll find all the answers here.

If you applied for your loan on or after 10 December 2017 you can manage it online.

Our online banking lets you:

  • View the payments you've made
  • Check your payment date
  • View your loan documents (if you signed your loan agreement electronically)
  • Get in touch with us by secure message to change your Direct Debit, change your payment date or ask for an early settlement quote

If you applied for your loan on or after 10 December 2017

You can request a settlement figure:

If you applied for your loan before 10 December 2017

You can request a settlement figure by:

  • contacting us
  • writing to us at Sainsbury's Bank Loans, Retail Account Processing, Tower House, Charterhall Drive, Chester, CH88 3AN.

The settlement date

This is the date our repayment quote is valid to. If you think you won't be able to pay off your loan by that date, let us know and we'll give you another early repayment quote. Once we have generated your settlement figure we cannot produce another until the valid to date has passed.

No additional charges for early repayment

There's no charge for repaying your loan early but your settlement figure will include up to 58 days interest, in line with the Consumer Credit (Early Settlement) Regulations 2004.

Keep on making your payments

You need to keep making your monthly payments until you've settled your loan. If you overpay, we'll send you a refund.

If you need to borrow more, just give us a call on 0800 096 0543 and we'll be happy to discuss it with you. We’re open Monday to Friday 8am–10pm, Saturday 8.30am–6.00pm and 9.30am–5.30pm on Sundays. Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

You are not able to take a payment holiday, except in the first 2 months of your loan and only if you select this during your application. Interest will be charged between the start date of your loan and your first repayment.

You'll need to give us at least 10 business days before your next payment is due. Please call us if you want to change your payment date on 0800 096 0543. We're open Monday to Friday 8am-10pm, Saturday 8.30am-6pm and 9.30am-5.30pm on Sundays. Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

If you want to pay more than your required monthly repayment, or an extra payment, let us know in advance. We'll apply this to your loan to reduce the total amount of interest you pay and may reduce your loan term. If you don't tell us in advance any extra payment will change the period over which you repay the loan but it won't affect the rate of interest or the total amount you pay.

If you want to make an overpayment please us on 0800 096 0543 to discuss your options.