Frequently asked questions
When you decide to accept your quote and buy the policy, you can choose when you want your insurance to start. But it does need to be within 30 days of the date you accept your quote.
You'll find your start date in your policy schedule.
Yes. When you claim, we'll give you a small hatchback to use while your car is repaired. That's as long as the repairs are done by one of your insurer's nominated repairers.
The courtesy car will be automatically insured under your policy.
If you need something bigger than a small hatchback, you can add our Guaranteed Courtesy Car Cover. Then you'll get a car a similar size as yours for 14 or 21 days depending on the cover you choose.
You can tell us what you want to use your car for when you take out your policy. If you would like to confirm your existing cover, you can check your policy schedule to see exactly what you're insured for.
It depends where you want to go. With our comprehensive insurance, you have your usual cover for up to 90 days in any EU country, as well as Iceland, Norway and Switzerland.
With our third party, fire and theft, you have cover for up to 35 days.
There are some terms and conditions, and exclusions, so please check your policy documents to make sure you’re covered.
You don’t need a Green Card (an international certificate of insurance) to travel in the EU and the countries listed above under this policy.
If you have comprehensive cover, yes – you're covered for repairs or replacements for the windscreen, sunroof and windows.
You'll need to pay an excess if you make a claim – how much depends on who does the work.
If an approved windscreen repairer does it, you'll pay £10 for a repair and £75 for a replacement.
If an unapproved windscreen repairer does it, you'll pay £25 for a repair and £100 for a replacement. We'll then pay the next £150 of the bill – if that doesn't cover it, you'll need to pay the rest.
If you have Third Party, fire and Theft, you're not covered unless you add our optional extra – Windscreen Cover – but your sunroof won't be covered. The excess on this cover is £50 if you use the approved repairer/replacement provider and £100 if you use an unapproved provider. We'll then pay the next £300 of the bill – if that doesn't cover it, you'll need to pay the rest.
If you do claim for your windscreen, it won't affect your no claims discount.
Please check your policy schedule for the people covered to drive your car. If you’d like to add a driver, give us a call on 0345 266 1602.
We’ll need details of the extra driver’s:
- full name
- date of birth
- type of licence
- convictions and claims
- medical conditions that the DVLA needs to know about.
Please make sure you have the consent of the extra driver to share this information with us.
Depending on their circumstances, you might have to pay a bit extra to insure them, and we may charge an administration fee to make the change.
We're open: 8am to 8pm Monday to Friday, 8am to 5pm on Saturdays and 10am to 2pm on Sundays.
We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.