Car Insurance
Customer Support

Make a claim

To make a claim, call us on 0800 210 0247. We’re open Monday to Friday 8am-9pm, from 9am-5pm on Saturdays and from 10am-5pm on Sundays. Calls may be recorded and are free from a landline and mobile.

We can usually get all the information we need in one phone call, but sometimes we may ask you to fill in a claim form.

Frequently asked questions about car insurance claims  [PDF 154KB].

You can also find out more about Motor Legal Protection claims.

If you're ever involved in an accident, these tips will help you at the time of the accident and when you make your claim.

Don't drive away − stop, if any other person or animal has been hurt or if there is any other damage, and make a note of where you are.

Ask for contact details − the name, address and phone number of the other driver, any passengers in your or the other party’s car, or pedestrians involved, and any other witnesses.

Get the other driver’s details − their insurance company and policy numbers. They’re obliged to supply these.

Check other people involved – if there are passengers in your or the other person’s car find out if they have any injuries.

Call the police − if anyone is hurt or the other driver leaves without giving their details. Make a note of any crime reference number the police give you.

Make a diagram of the accident scene − include the position of the vehicles before and after the accident, speeds, distances, road layout, road signs and any obstructions. Also note where witnesses were standing and if your or the other vehicle is drivable.

Never admit blame or liability − or offer to make a payment for any damage. And tell us if anyone else admits liability.

You’ll need to pay any excesses under your policy. There’s information about excesses in your policy schedule.

This depends on the type and level of cover you have.

If you have Sainsbury's Premier Cover Car Insurance we guarantee a courtesy car of similar physical size to your own while your vehicle is being repaired.

If you have Sainsbury's Car Insurance, with comprehensive cover, we’ll provide a class A courtesy car, such as a Nissan Micra, subject to availability with the repairer. You’ll have the courtesy car while your vehicle is being repaired.

A courtesy car is also available if you have Sainsbury's Car Insurance, with third party fire and theft cover, if your car has been stolen but recovered.

If you have Sainsbury's Premier Cover Car Insurance we’ll give you a courtesy car for up to 21. This cover is not provided under Sainsbury's Car Insurance.

All our comprehensive policies cover the repair or replacement of broken glass in car windscreens, sunroofs and windows. An excess may apply − see your schedule for details.

Claiming for windscreen damage doesn’t affect your no claims discount.

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