Get in touch
By phone
| Customer hotline |
0800 206 1965 Mon-Fri, 8am-9pm Sat, 9am-5pm Sun, 10am-5pm |
| 24 hour home emergency helpline |
0800 206 1966 24 hours a day |
| Claims |
0800 206 1965 Mon-Fri, 8am-8pm Sat, 9am-5pm |
| Legal helpline |
0800 206 1968 24 hours, 365 days a year |
Calls may be recorded
If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number that you need.
If you have a visual impairment, call the customer hotline and ask for documents in large print, audio or braille.
By email
By email
Remember, email isn't secure - please don't send any confidential information.
Queries and requests- want to find out more about our credit cards? Complete our online form and we'll aim to get back to you within three working days.
Complaints- complete our online form. More information about our complaints procedure.