Get in touch


Customer hotline

0800 206 1965
Mon-Fri, 8am-9pm
Sat, 9am-5pm
Sun, 10am-5pm
24 hour home emergency helpline  

0800 206 1966
24 hours a day

0800 206 1965
Mon-Fri, 8am-8pm
Sat, 9am-5pm

Legal helpline

0800 206 1968
24 hours, 365 days a year

Calls may be recorded

If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number that you need.

If you have a visual impairment, call the customer hotline and ask for documents in large print, audio or braille.

By email

Remember, email isn't secure - please don't send any confidential information.

Queries and requests- want to find out more about our credit cards? Complete our online form and we'll aim to get back to you within three working days.

Complaints- complete our online form. More information about our complaints procedure.