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Home Insurance Customer Support

Home Insurance Customer Support

Underwritten by U K Insurance Limited

Make a claim

To make a claim, call us on 0345 877 6919. We’re open Monday to Friday 8am-6pm and from 9am-2pm on Saturdays. Calls may be recorded.

When you report a claim we'll ask you for the following information:

  • Your insurance policy number
  • The date and time of the incident
  • What happened
  • What the damage was to your buildings or contents
  • A police incident number or reference if you were given one

For information regarding the UK's recent extreme weather, please see our weather warning update page.

Cancel Automatic Renewal

To cancel automatic renewal, call us on 0800 206 1965.  We’re open Mon-Fri 8am-6pm and from 9am-2pm on Saturdays.  Calls may be recorded.