Make a claim

To make a claim, call us on 0800 206 1965. We're open Monday to Friday 8am-9pm and 9am-5pm on Saturdays. Calls may be recorded.

When you report a claim we'll ask you for the following information:

  • Your insurance policy number
  • The date and time of the incident
  • What happened
  • What the damage was to your buildings or contents
  • A police incident number or reference if you were given one

For information regarding the UK's recent extreme weather, please see our weather warning update page.