Everything you need to know about our Home Insurance
Whether you have buildings, contents, or a combined home insurance policy with us, it’s important to familiarise yourself with the policy documents.
Your home insurance policy contains everything you need to know about your cover.
Home insurance policies
If you purchased any other optional extras with a start date or renewal date on or after 29 November 2023:
If you purchased any other optional extras with a start or renewal date before 29 November 2023:
Optional extras include:
- Key Cover
- Family Legal Protection
- Home Emergency
What documents do I need?
You can find your home insurance documents in the links above. These should provide you with all the information you need about your insurance policy. For specific details of your own cover, please refer to your policy documentation.
Should I receive a renewal letter?
You’ll be notified before the end of your policy term that your renewal is due. We’ll issue a home insurance renewal letter with the details of your policy and premium. We review our home insurance products on a regular basis and as such, we may change the terms and conditions of your cover. Before we renew your policy, we may review your past claims history. As a result of this, we may not offer you the same type or level of home insurance cover at renewal.
We may renew your home insurance automatically, if you give us permission to do so. If you don’t wish for your policy to be renewed automatically, just call us to let us know before the renewal due date.
Get more information
Got more questions about our home insurance? Try our FAQs or glossary guide, or contact our customer support team for help.