Our transfer to NatWest
As of 1 May 2025, NatWest are now the legal owners of certain personal loans, credit cards and savings accounts.
There are no immediate changes to how you use and access your account(s). Sainsbury’s Bank will continue to be your key point of contact for any questions relating to your account(s), including any new or existing complaints, disputes or claims, and will continue to service your account(s) until we tell you otherwise.
You’ll find more information about some of the proposed changes to your account(s) when they move on to NatWest systems expected towards the end of 2025 on our dedicated webpage.
NatWest look forward to welcoming you in the coming months.
Our insurance and travel money services will continue to be available as they are today and are not included in the transfer.
Need help? find your product below to access our help and support
Loans
Managing, topping up, repaying and more.
Credit cards
Fees and charges, using your card abroad and general FAQs.
Savings
Interest rates, managing your account and making payments.
Car insurance
Fees and charges, using your card abroad and general FAQs.
Home insurance
Check your cover, make a claim or change your details.
Travel insurance
Emergencies, expenses, making claims and getting help.
Pet insurance
Making and tracking a claim, and getting in touch.
Life insurance
Critical illness cover, making a claim, and FAQs.
Travel money
Travel money rates, currencies and FAQs.
Hot topics
Online banking
How to register, log in and manage your account.
Fraud & Security Centre
Protect yourself from suspicious emails and online scams.
Contact us
Need an answer or want to know more about something?
Cost of living
Help and advice on dealing with the cost of living increases