Home Insurance Customer Support

Calls may be recorded and are free from a landline and mobile. All lines are open Monday to Friday 8am-6pm and Saturdays 9am-2pm (or 24 hours if stated above).

If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number that you need.

If you have a visual impairment, call the customer hotline and ask for documents in large print, audio or braille.

Remember, email isn't secure - please don't send any confidential information.

Queries and requests- want to find out more about our credit cards? Complete our online form and we'll aim to get back to you within three working days.

Complaints- complete our online form. More information about our complaints procedure.