Policy documents

Your policy

Sainsbury's Travel Insurance offers you fantastic cover, from up to £10 million in medical cover, to providing translators if you need help in a foreign country.

However, there are some circumstances where we can't guarantee to cover you. Read your policy documents carefully to know exactly what you're covered for and what to do if you do need to call on us.

The main exclusions are:

  • Travelling against medical advice.
  • Pre-existing medical conditions that have not been agreed by us.
  • Hazardous sports or activities that have not been agreed by us.
  • Pregnancy or childbirth, if the due date is less than 12 weeks after the end of the journey.
  • Theft from unattended vehicles in some circumstances.
  • Loss of, or damage to, baggage not reported within 24 hours.
  • Flying, except as a fare-paying passenger.
  • An excess (how much you must pay towards a claim) will apply to some sections.

Policies taken out from 1st April 2016

Policies taken out between 7th April 2015 and 31st March 2016

Important
Please be aware that if you are an existing policy holder and want to make a claim you should refer to the policy wording received either in your welcome pack or subsequent renewal documentation. If you are unsure of your cover, please call us on 0330 100 9350. Lines open 8am-8pm Mon to Fri or 8am-7pm Saturday and 9am-5pm Sunday.

Other ways to access your policy

  • If you need to access your documents after the duration of your policy.
  • If you can't print your documents or prefer to receive a paper copy.
  • If you need your documents in large print, braille or on audio cassette.

Call our Customer Service team on: 0330 100 9350
Monday to Friday 8am-8pm, Saturday 8am-7pm, Sunday 9am-5pm

If you have a hearing or speech impairment, you can use Typetalk whenever you contact us.

Textphone: 0800 316 0775
Monday to Friday 8am-8pm, Saturday 8am-7pm, Sunday 9am-5pm

Telephone calls may be recorded for security purposes and monitored under our quality control procedures.

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