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Travel Insurance Customer Support

Travel Insurance Customer Support

Get in touch

Live chat

To speak to one of our agents, use the orange chat box at the bottom of the page. The box will only appear when an agent is free to chat. If it’s not there, please try again in 15 minutes.

Live chat opening hours are Monday to Friday 9am to 5pm. If you’re having difficulties contacting a member of our live chat team, give us a call instead. You’ll find the phone number you need listed below.

Contact numbers  
Sainsbury's emergency medical assistance
(Please remember to quote your name and policy number)
24-hour Help Line
+44 (0) 1403 288 125
Sales and renewals 0345 305 2623
Customer service helpline 0345 305 2622
Claims helpline 01403 288 421
Legal costs and expenses +44 (0)117 934 0548
Gadget claims and complaints 0330 880 1762

^Sales and Service lines are open 9am-5pm Monday to Friday, Closed Weekends and Bank Holidays. Claims lines are open 9am-5pm Monday to Friday, Closed weekends. Calls may be monitored or recorded. Calls are charged at local rates from landlines and mobiles.