Skip to content
Life Insurance Customer Support

Life Insurance Customer Support

Frequently asked questions

Over 50s Life Insurance

Do I need a medical when I apply?

When you apply for the Sainsbury's Over 50s Life Insurance Plan you won't be asked to have any medical assessments.

Can I change my mind?

After we have received your application, you have 30 days to change your mind. A Cancellation Notice will be sent once the plan has started confirming your right to cancel. If you cancel your policy after the cancellation period, or stop paying premiums at any time, your cover will end 30 days after the first missed premium and you wont get any money back. You can cancel your plan after the 30 day period by writing to us. Read more about Over 50s Life Insurance Plans

Am I eligible for the Over 50s Life Insurance Plan?

If you are aged 50 to 80 and a UK resident for at least 183 days per year, you're guaranteed to be accepted for the Over 50s Life Insurance Plan. Read more about Over 50s Life Insurance Plans.

Can I cash in my plan?

No, the plan has no cash in value unless a valid claim is made, so you will get nothing back if you decide to cancel the plan after the first 30 days of applying. Read more about Over 50s Life Insurance Plans.

Can my partner take out cover also?

Your partner can also apply for the plan providing they are aged 50 to 80 and a UK resident for at least 183 days per year. However, as the plans are set up individually, they cannot be held in joint names. Read more about Over 50s Life Insurance Plans.

How to make a claim?

When the time comes, a claim can be made in writing or over the telephone. Read more about the claims process.

Please call Legal & General’s UK based call centre:

0800 137 101
9:00am to 5:30pm Monday to Friday

Legal & General may record and monitor calls. Calls are free from a landline only.

If you are an Independent Financial Adviser or Solicitor calling on behalf of a client, please call Legal & General on 01273 824 665

If calling from abroad:

0044 1273 824 665
Calls are charged at the prevailing international rate

If you would prefer to contact Legal & General by mail or email, please use the addresses below:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
East Sussex

What documents are needed in the event of an Over 50s Life Insurance claim?

In order to make a claim Legal & General require the following documentation:

  • An original death certificate
  • The original policy schedule

If you do not have the original policy document Legal & General’s advisers will be able to discuss the additional procedure for making a claim.

Legal & General’s claims team may require additional information from you, but this will be explained to you over the telephone.

If you're taking out a policy, it could help speed up the claims process if you tell your loved ones about the policy and where you keep the original policy schedule.

What happens next?

Legal & General will deal with the claim as quickly as they can. However, sometimes they need to refer to third parties and this can cause a delay. If Legal & General know of any delays they will tell your representative when to expect a response. But, their friendly staff will talk your representative through the next steps, and are always on hand to answer any questions they may have in the meantime.