Travel Insurance Customer Support
Policy documents
Policies purchased on or after 21 April 2026
- Policy Booklet – Single Trip & Annual Cover [PDF, 977 KB]
- Policy Booklet – Extended Stay [PDF, 824 KB]
- Insurance Product Information Document (IPID) – Single Trip & Annual Cover [PDF, 346 KB]
- Insurance Product Information Document (IPID) – Extended Stay [PDF, 260 KB]
- Essential Information Document (EID) – Single Trip & Annual Cover [PDF, 244 KB]
- Essential Information Document (EID) – Extended Stay [PDF, 238 KB]
Policies purchased on or before 20 April 2026
- Policy Booklet – Single Trip & Annual Cover [PDF, 948 KB]
- Policy Booklet – Extended Stay [PDF, 733 KB]
- Insurance Product Information Document (IPID) – Single Trip & Annual Cover [PDF, 930 KB]
- Insurance Product Information Document (IPID) – Extended Stay [PDF, 918 KB]
- Essential Information Document (EID) [PDF, 131 KB]
