Get in touch
collapsed By email
Remember that email isn't secure, so please don't send any confidential information.
Queries & Requests – want to find out more about our Credit Cards? Complete our online form 
and we'll aim to get back to you within 3 working days.
Complaints – If you wish to complain, complete our online form and we'll progress your complaint in line with our formal complaints procedure (find out more about 'How to complain').
collapsed By phone
| Credit Card Enquiries | |
| Lines are open |
8am–Midnight, Mon–Fri |
| 0500 40 50 60 | |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| To apply | |
| Lines are open | 8am–10pm, Mon–Fri 8am–7pm, Sat - Sun |
| Apply quoting WEB | 0800 030 4418 * |
| Lost or stolen cards | |
| Lines are open | 24 hours a day, 7 days a week |
| Phoning within the UK | 0845 300 0344 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Creditcare and Cardcare | |
| Lines are open | 8am–Midnight, Mon–Fri 8am–6pm, Sat–Sun |
| Creditcare claims | 0845 702 3839 * |
| Arranging Cardcare | 0845 120 8366 * |
| Cardcare claims | 0844 871 5408 * |
*Telephone calls are free from a landline only and may be recorded for security purposes and monitored under our quality control procedures.