Customer Support

Help with your loan payments

If you fall behind with your loan repayments, you can’t simply ‘catch up’ next month. If you miss a monthly payment, or your payment is late, we’ll charge a late payment fee of up to £25. This will be registered with a Credit Reference Agency and could affect your credit rating.

We want to help our customers avoid any of these extra charges. Call us to find out how we can help.

Struggling to make a payment?
0808 1450 379. We're open Monday to Friday 8am-9pm, and 8am-5pm on Saturdays. Calls may be recorded.

Already in arrears?
0808 1450 392. We’re open Monday to Friday 8am-9pm, and 8am-4pm on Saturdays. Calls may be recorded.

There are a number of organisations who can provide you with useful information, advice and support when dealing with debt. You can talk to them about your financial concerns in complete confidence. Please be aware that there are also many similar commercial companies that will charge you for this service.

StepChange Debt Charity
A registered charity that offers free and impartial advice, their service is totally confidential, and supports anyone who needs advice and guidance to help them take control of their finances. You can call them free of charge on 0800 138 1111 or visit their website at:

Citizens Advice Bureau
The CAB offers free face to face assistance to people with severe financial difficulties through their network of local offices. You can get the telephone number of your local bureau from The Phone Book, the local library or from their website:

Money Advice Trust
Free, independent debt advice to people across the UK through telephone and online services. Visit their website for more information:

National Debtline
A free telephone helpline where you can request a free debt management pack that includes guidance on completing a personal budget plan to help understand and discuss your financial situation. Tel 0800 280 2816 or

Advice UK
Advice UK is the UK's largest support network for free, independent advice centres. It covers not only money and debt advice but, also other areas such as homelessness, drugs and alcohol, benefits, etc. Contact 0207 469 5700 or visit

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