Welcome to Mortgages Support

Existing customers:

If you have an existing Mortgage with us then you do not need to contact us as a result of our recent decision to stop selling new mortgages. There are no changes to the operation of your account and you should continue to make your monthly payments.

Customers in the application process and those due to complete:

If you are in receipt of a formal Mortgage offer from us then your Mortgage will complete as per the conditions contained within the offer. If you have submitted an application and are yet to receive an offer then subject to our standard checks being satisfied and a successful valuation on the property being completed we will issue you with a formal offer (this includes those where fees have not been paid). A Decision in Principle does not constitute a formal application, therefore we will not be able to progress these as we have now withdrawn all products from sale. You do not need to take any action and we will contact you if we need any further information from you. And where you are in receipt of a formal offer from us, in line with the offer terms, this is valid for 6 months.

Brokers:

We are no longer be accepting new Mortgage applications.  If you would like to check the status of an existing customer application then please log into the Intermediary portal for the latest status updates. If your customer is in receipt of a formal Mortgage offer from us then this will complete as per the conditions contained within the offer. If you have submitted an application and your customer is yet to receive an offer then subject to our standard checks being satisfied and a successful valuation on the property being completed a formal offer will be issued. You do not need to take any action and we will contact you if we need any further information from you.

If your mortgage completed after 2016

Please visit our mortgages support pages.

Mortgages support


If you first took your mortgage with us before 2005

Call us on 0800 838 295 and we’ll be happy to help. Calls to this number are free from landlines and mobiles.

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.