Travel money help & support
Frequently Asked Questions
Travel Money Contact Us
Here you’ll find all our Travel Money and Travel Money Card™ contact details.
Travel Money FAQs
Find the answers to all our Travel Money FAQs here.
Travel Money Card™ FAQs
Find the answers to all our Travel Money Card™ FAQs here.
Your top travel money questions
What are the current exchange rates?
<p>You can see the latest exchange rates by using our <a href="/travel-money">Travel Money Calculator</a>. </p>
<p>You can <a href="/travel-money">order your travel money online</a> for collection at one of our Travel Money Bureaux inside a Sainsbury's store, or for home delivery. Remember that Nectar Card holders get better exchange rates, so be sure to pop in your Nectar number when you're ordering. </p>
<p>You can <a href="/travel-money">order your travel money online</a> for collection at one of our Travel Money Bureaux inside a Sainsbury's store, or for home delivery. Remember that Nectar Card holders get better exchange rates, so be sure to pop in your Nectar number when you're ordering. </p>
What are the opening times for your in-store travel money bureaux?
<p>The opening times of our bureaux vary depending on location. If you <a href="/travel-money">order your Travel Money online</a> and enter your postcode for Click & Collect, you can see the opening times for your nearest bureau. </p>
When will I receive my order?
<h5>Orders for home delivery</h5>
<p>You can select a specific working day delivery date up to seven days in advance.</p>
<p>Saturday deliveries are not guaranteed. Also, if you’ve chosen a Monday delivery, Royal Mail may try to deliver on Saturday.</p>
<p>The earliest day you’ll be able to select for delivery is:</p>
<table class="table--default ln-c-table table-mobile">
<tbody class="ln-c-table__body">
<tr class="ln-c-table__row">
<td class="ln-c-table__cell row-head" data-label="
"><strong>Order confirmed*</strong></td>
<td class="ln-c-table__cell" data-label=""><strong>Order delivered*</strong></td>
</tr>
<tr>
<td class="ln-c-table__cell row-head" data-label="
" style="background-color: rgb(238, 238, 238);">Before 2pm Monday to Friday</td>
<td class="ln-c-table__cell" data-label="" style="background-color: rgb(238, 238, 238);">Next working day</td>
</tr>
<tr>
<td class="ln-c-table__cell row-head" data-label="
">After 2pm Monday to Friday</td>
<td class="ln-c-table__cell" data-label="">
<p>By 1pm on the day of your choice Monday to Saturday</p>
</td>
</tr>
</tbody>
<caption class="ln-c-table__caption"> </caption>
</table>
<p><br />
<strong>Please note</strong> – next day delivery only applies to Euros, US Dollar and travel money card orders.</p>
<p>You can select a specific working day delivery date up to seven days in advance.</p>
<p>Saturday deliveries are not guaranteed. Also, if you’ve chosen a Monday delivery, Royal Mail may try to deliver on Saturday.</p>
<p>The earliest day you’ll be able to select for delivery is:</p>
<table class="table--default ln-c-table table-mobile">
<tbody class="ln-c-table__body">
<tr class="ln-c-table__row">
<td class="ln-c-table__cell row-head" data-label="
"><strong>Order confirmed*</strong></td>
<td class="ln-c-table__cell" data-label=""><strong>Order delivered*</strong></td>
</tr>
<tr>
<td class="ln-c-table__cell row-head" data-label="
" style="background-color: rgb(238, 238, 238);">Before 2pm Monday to Friday</td>
<td class="ln-c-table__cell" data-label="" style="background-color: rgb(238, 238, 238);">Next working day</td>
</tr>
<tr>
<td class="ln-c-table__cell row-head" data-label="
">After 2pm Monday to Friday</td>
<td class="ln-c-table__cell" data-label="">
<p>By 1pm on the day of your choice Monday to Saturday</p>
</td>
</tr>
</tbody>
<caption class="ln-c-table__caption"> </caption>
</table>
<p><br />
<strong>Please note</strong> – next day delivery only applies to Euros, US Dollar and travel money card orders.</p>
How does a Sainsbury's Bank Travel Money Card work?
<p>Sainsbury’s Bank Travel Money Card is a chip and PIN protected prepaid Mastercard® currency card.</p>
<p>You can load multiple currencies onto it before you travel and then use it in millions of ATMs around the world displaying the Mastercard Acceptance Mark, to access your money quickly and safely. You can also pay for goods and services online and in-store.</p>
<p>You can load multiple currencies onto it before you travel and then use it in millions of ATMs around the world displaying the Mastercard Acceptance Mark, to access your money quickly and safely. You can also pay for goods and services online and in-store.</p>
Can I exchange unused travel money?
<p>Yes, we can buy back your foreign currency. Just bring your unused currency back to a Sainsbury’s Bank travel money bureau and we’ll exchange it back to sterling. Please note that we can buy back notes but not coins. </p>
Can I speak to someone about travel money?
<p>Of course. If you would like to contact us about travel money, please visit our <a class="ln-c-link" href="https://www.sainsburysbank.co.uk/contact/contact-getintouch-phone#travelmoney">'Get in touch' page</a> and select the 'Travel Money' button, then choose the most relevant contact option for your query.</p>
Why have you chosen to sell to Fexco Group?
This decision was made to align with our strategy to deliver the right products for Sainsbury’s customers in a simplified and sustainable way. Fexco Group operates in over 50 countries and will continue to provide the travel money service and Nectar prices you enjoy today.
Can I still buy travel money?
All travel money bureaux will remain open and the various ways to buy travel money has not changed, meaning you will continue to receive the same service as you do today.
Will I still get Nectar prices on travel money?
Yes, if you are a Nectar member you will get Nectar Prices on travel money online, on the phone and at one of our in store bureaux.
I’m about to go on holiday and want to use my Travel Money Card; will this be impacted?
No, there is no change to your Travel Money Card. You can continue to use and manage your card as normal.