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Multi-currency Cash Passport™ Customer Support

Travel Money Card™ Customer Support

Frequently Asked Questions

Ordering your card

You can order your Travel Money Card online

Using your card

Find out about using your Travel Money Card

Topping up your card

How to top up your card

Replace or cash out your card

How to replace or cash out your card

Help and complaints

Help with your Travel Money Card and how to make a complaint

My account

FAQs on your account


FAQs on transactions

Mobile wallets

FAQs on mobile wallets

Life challenges

Help if you need additional support

Contacting Card Services

Contact us

The card issuer (Prepay Technologies Limited, trading as PPS) and how your money is protected


The Sainsbury's Bank Travel Money Card prepaid card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuance of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service of Apple Inc. registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.