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Multi-currency Cash Passport™ Customer Support

Travel Money Card™ Customer Support

My account

What is My Account?

'My Account' is an online card management tool where, once you have registered your Sainsbury’s Bank Travel Money Card, you can get a PIN reminder, check your balance, move money between currencies, top up and review your transaction history.

Go to 'My Account'.

How do I register my card in My Account?

Click on the link for 'My Account' here and select 'New Registration'.

You will be prompted for your full 16-digit Sainsbury’s Bank Travel Money Card number (you will find this on the front of the card), and then simply follow the instructions on the screen.

After you have completed the registration process, you will be able to log in to 'My Account'. You will need your full 16-digit card number every time you log into ‘My Account’.

Do I receive statements?

No, paper statements are not issued. You can always view your transactions and statements securely by visiting ‘My Account’ online, and print those details at your convenience.

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Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.