Contacting Card Services
Contact details - general enquiries
If you have a query regarding your Sainsbury’s Bank Travel Money Card, our Frequently Asked Questions section may be of use to you. If you can't find the answer to your question in these handy FAQs, then you can contact the Card Services team, using the contact details below.
If you wish to make a complaint, please view our customer support section or take a look at the 'Raise a complaint' section on our FAQ page.
Please note that, for security reasons, you must NOT include your full Sainsbury’s Bank Travel Money Card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56** ****7890.
In the interest of security, the following cannot be discussed by email:
- Lost/stolen/damaged cards
- Queries regarding transactions on your Sainsbury’s Bank Travel Money Card or balance enquiries
- PIN assistance
- Guidance on registering your Sainsbury’s Bank Travel Money Card online
- Help with forgotten usernames and/or passwords for ‘My Account’
Please phone our 24-hour Card Services team, who will be happy to assist you.
Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.