Life Challenges
Help if you need additional support
Can I request copies of documents in alternative formats?
Yes, please contact Card Services to request copies of documents in braille, audio and large print.
- Authorising a third party to help you with travel money card account
If you need help managing your account, please contact Card Services who will be able to assist you with this. - Power of Attorney
A Power of Attorney is a document that allows you to appoint a person organisation to manage your affairs if you become unable to do so. If you need to register a Power of Attorney with us, contact Card Services who will be able to assist you with this. - Bereavement
We’re sorry to hear about your loss. If you need to inform us about the death of one of our customers, please contact Card Services who will be able to assist you with this.