Whatever you need, we’re here to help

We know life is constantly changing. And we know you need a mortgage that can change with you. So whether it’s time to switch to a new deal or borrow more money – or even just find out how much you’ve got left to pay – we’re always here to help. That’ll never change.

Life isn’t always simple. But changing your mortgage should be. So no matter what happens, we’ll be with you every step of the way.

Find out more about how we can help you:

  • Switch your mortgage
  • Move with your mortgage
  • Change the names on your mortgage
  • Change your mortgage term

We want your mortgage to work for you, whatever your circumstances. That’s why all our flexible mortgages let you pay over and above your monthly amount.

That means in the future you have the option of stopping your monthly payments and taking a ‘payment holiday’ or paying a bit less each month. It’s your mortgage, your way.

Want to know how much you’ve got left to pay on your mortgage? Or change the date we take your payment? Stay in control by checking and changing the day-to-day details of your mortgage.

Find out how to:

  • Check your mortgage balance
  • Change your payment date
  • Change your bank details
  • Pay off your mortgage

If you’re going through a tough time financially, and you’re worried about your mortgage payments, we’re here for you.

We’ve got support and advice if you want more information, but the sooner you get in touch, the sooner we can help. Call our payment difficulties team for free on 0800 923 1547 and one of our specialists will help you get things back on track.

Telephone calls may be recorded for security purposes under our quality control procedures. If you have a hearing or speech impairment, you can also contact us via the Text Relay service (Next Generation Text). Please dial 18001 followed by the number that you are calling.

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.

For further questions

  • Call 0345 111 8020**
  • Helpful phone numbers
  • Our lines are open: Monday to Friday 8.30am to 5.30pm (Closed weekends & Bank Holidays).
    **Telephone calls will be recorded for security purposes under our quality control procedures. Calls are charged at local rates from landlines and mobiles.