If we haven’t handled your complaint within eight weeks or given you an answer you’re happy with, you can refer your complaint to the Financial Ombudsman Service at:
Financial Ombudsman Service
Phone: 0845 080 1800
The Financial Ombudsman Service can handle most complaints but there are some they won’t be able to deal with.
The Ombudsman's decision is final for us, but you can reject it without affecting your legal rights.