Car & Home Insurances Renewal FAQs

Sainsbury’s Bank will no longer offer new car/home insurance, which means we can’t provide you with a renewal quote. If you have other products with us, there will be no change.

There may be some changes to the cover offered by LV=. So, if you receive a quote from them you will need to carefully check the information to make sure the policy gives you the cover you need.

Full details will be provided in your quote.

No. LV= will contact you around 30 days before your renewal date with a quote and information about what to do if you want to take out a policy with them.

Your policy will not automatically renew with LV=. If you wish to take out the policy offered by LV=, even if you have previously signed up for automatic renewal, you will need to contact LV= once you have received your quote to discuss payment options and accept the quote.

You should continue to pay for your current Sainsbury’s Bank policy as you do today until your renewal date. You will need to contact LV= once you have received your quote to discuss payment options.

If you don’t take the home insurance policy with LV= you will need to make sure you’ve arranged cover with another insurer. Your Sainsbury’s Bank cover will end on your policy expiry date.

If you don’t take the car insurance policy with LV= you will need to make sure you’ve arranged cover with another insurer. Your Sainsbury’s Bank cover will end on your policy expiry date.

Please remember that it is an offence under the Road Traffic Act to use or leave a vehicle parked on a road without a valid motor insurance policy in place.

We’ll send you proof of NCD once your existing policy has expired.

We’ll tell LV= how many years NCD you (the main driver) have and that will be included on your quote.

If you take out cover with another insurer, they may ask to see your proof of NCD.

Yes, you can still make changes up until your renewal date you should call us on 0345 266 1633. 

In some circumstances, we’ll tell LV= about any changes you make to your policy so your new quote is as accurate as possible. It’s important that you review the quote carefully and let LV= know if any of the information is incorrect, even if you’ve already told Sainsbury’s Bank about the change. If you have already received a quote from LV=, you need to let them and Sainsbury’s Bank know about any changes.

Yes, and to let us know about any incidents that happen up until your renewal date, please refer to your policy document for how to do this.

Yes, and to let us know about any incidents that happen up until your renewal date, please refer to your policy document for how to do this.

Your current insurer will continue to deal with any existing claims until they are resolved.

If LV= can’t offer you cover, they will write to you at least 30 days before your renewal date to tell you what this means for you.

Data relating to your existing Sainsbury’s Bank policy will continue to be stored securely by your current insurer and Sainsbury’s Bank in line with their data retention policy, details of which can be found in your policy document.

If your personal data is transferred to LV=, this will be transferred and stored securely in line with LV= data policy Any personal data held by Sainsbury’s Bank that is not necessary to provide a quote and relates to your historical records will not transfer to LV= .

LV= will become the data controller for that personal data and will be responsible for using, storing and keeping it safe in compliance with applicable laws. For more information about how LV= will use your personal data, view their Privacy Notice at lv.com/insurance/data-protection

Any permissions you have previously given to us to send you marketing communications will not be transferred to LV=.

Any requests to exercise your data subject rights for any Sainsbury’s Bank Insurance policies you currently hold, or have held previously, should be made to Sainsbury’s Bank. For information about how Sainsbury’s Bank processes personal data, and details on how to exercise your data subject rights please see our Privacy Policy at sainsburysbank.co.uk/legals/leg-reg-privacy-policy. More information on how to access historical records will be sent to you after your Sainsbury’s Bank policy has ended.

Any requests to exercise your data subject rights, including data subject access requests, in relation to the personal data transferring to LV= should be made to LV= in accordance with its Privacy Notice at lv.com/insurance/data-protection 

If you don’t want your personal data to transfer to LV=, you can object to your data being transferred we’ll be in touch with you before your renewal date to give you sufficient notice of the transfer and information about how to object.

Sainsbury’s Bank will not share marketing permissions with LV=.  

If you decide to take out a new policy with LV=, they will contact you directly about your marketing preferences.

This decision was made to align with our strategy to deliver the right products for Sainsbury’s customers in a simplified and sustainable way.

LV= is part of Allianz UK Group and they share our commitment to putting customers first. We believe that LV=, and the Allianz UK Group, is well placed to help you with your future home and car insurance needs.

There will be no change to any policy you already have with LV=.

We’ll be in touch with you about each of your policies separately, ahead of your renewal dates. If you object to your data transferring to LV= for one policy the objection will not automatically apply to your other policy unless you explicitly state that you want to object to your data being transferred for both policies.

If you miss a payment, we’ll give you 28 days to bring your account up to date, after that we’ll cancel your Sainsbury’s Bank policy and you’ll be sent a cancellation notice.

If you’re sent a cancellation notice after your data has transferred to LV=, you may still receive a quote from LV= around 30 days before your renewal date.

Yes, the personal data for any additional policy holders will transfer to LV=, unless you object to all personal data being transferred.

If you’re happy for your own personal data to transfer to LV=, but don’t want any personal data relating to additional policy holders being transferred, you should remove them from your Sainsbury’s Bank policy.

Yes, the personal data for any named drivers will transfer to LV=, unless you object to all personal data being transferred.

If you’re happy for your own personal data to transfer to LV=, but don’t want any personal data relating to named drivers being transferred, you should remove them from your Sainsbury’s Bank policy.

No, the personal data for a Power of Attorney will not be transferred to LV=. If you decide to take out a new policy with LV= you should contact LV= to set up Power of Attorney on your new policy.

LV= will contact you around 30 days before your renewal date with a quote, this will be sent to the address that your insurance policy covers.