Cover that helps you recover

It’s only natural to fret about who’ll look after your pet if you’re not able to. But with boarding fees cover from Sainsbury’s Bank Pet Insurance, there’s no need to worry.

We’ll cover the cost of your pet’s kennel or cattery fees – giving you the peace of mind that your pet’s safe and sound while you’re not around.

What you’re covered for

If you or a family member has to go in to hospital for more than 48 hours, we’ll cover the cost of your pet’s boarding fees. The cover will be up to the limits set out below and in your Certificate of Insurance.

If you don't put your pet in a kennel or cattery and ask someone to look after your pet, we'll pay a daily rate of £15 - as long as the person doesn't live with you.

Boarding fees cover

Time limited £3,000 Lifetime £2,500 Lifetime £5,000 Lifetime £7,500 Lifetime £10,000 Maximum benefit £3,000 Maximum benefit £6,000
£1,000 £1,500 £1,500 £1,500 £1,500 £1,500 £1,500

What we won’t cover

We won’t pay any costs for your pet’s boarding fees if you’re in hospital for:

  • Alcoholism, drug abuse or self-inflicted injuries
  • An illness or accidental injury that first occurs or shows symptoms before the start of your pet insurance policy
  • An illness that first occurs or shows symptoms within 14 days of the start of your policy
  • Less than 48 hours

There are some breeds that we won't cover under our £10,000 limit which you can find details of in our FAQ section. Please note that we won't cover any pre-existing conditions an that terms, conditions, excesses and exclusions and limitations apply. You can find out more about the terms of our cover in our policy documents.

Make a claim for boarding fees

If you’ve been in hospital for more than 48 hours, and your pet is being looked after, you can make a claim on your pet insurance.

You can download the hospitalisation claim form, from My Pet Portal, or call our claims department on 0344 543 1032 and they will send you one out.

Once you’ve got your claim form, complete the relevant sections, sign and return it along with your kennel or cattery receipts. You should also include evidence from your doctor or hospital confirming your hospital stay.

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Any questions?

We’ve answered some of the most common questions we hear from our customers.

See all FAQs

Ready to protect your pet?

If you’d like to get a quote for your pet insurance, you can get started right away. If you’re ready, we’re ready.

Find out more

Need to talk to us?

Call 0344 543 1032.

Other contact details

We’re here Monday to Friday, 8am-6pm and Saturday, 9am-1pm. Calls are charged at local rates from landlines and mobiles and may be monitored and recorded.

Important information

Information on how we collect and use your personal data is available to read in our Privacy Policy

Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.

Sainsbury's Bank plc acts as an introducer to Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX. Sainsbury’s Bank plc and Pinnacle Insurance plc are not part of the same corporate group.