Get in touch

If you need to make a change to your policy there are no admin fees to do this through our portal. You can update personal or vehicle details, add/remove drivers or change details on how you use your vehicle or simply review your policy documents. Log in or register here.

Log in/Register

If you have a question you might get a quick answer to your query via our customer support section. Or you can review some of the most common car insurance questions - see our frequently asked questions.

Otherwise you can get in touch:

Customer queries 0345 266 1670
Car insurance claims 0344 600 9021
RAC Breakdown Cover assistance
Lines are open 24 hours a day, 7 days a week. Calls are charged at local rates from landlines and mobile. Calls may be monitored and recorded.
0330 159 8485
Windscreen Cover claims (Comprehensive) 0344 600 9021
Windscreen Cover claims (Third Party, Fire and Theft) 0344 600 9021
Guaranteed Courtesy Car claims
Lines are open 8am – 6pm
01737 334 252
Key Cover claims 01737 334 254
Motor Legal Protection - Uninsured loss recovery and personal injury
0344 600 9022
Motor Legal Protection - Motor Legal Advice, Contract Dispute or Vehicle Cloning 0333 005 0349 and quote AUXSAINMLP16

Lines are open Monday to Friday 9am to 5.30pm, closed Saturday and Sunday (or, as stated above).

Telephone calls to numbers starting 03 are charged at local rates from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.

Remember, email isn't secure, so don't send any confidential information.

Queries & Requests – got a question about Sainsbury's Car Insurance? Complete our online form new window – we'll aim to get back to you within three working days.

Complaints – If you want to complain, complete our online form new window. Find out more about making a complaint.