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Sainsbury's Bank

Car Insurance Customer Support

Coronavirus (COVID-19)

As we take extra steps to ensure the continued safety of our colleagues, we’ll have fewer of them available to speak to you, so you may experience delays if you try and call us. To allow us to support customers in the most vulnerable situations please only call if your enquiry is essential. And remember our online portal allows you to make changes to your policy 24/7 – with no admin fee. You can also cancel your policy online – cancellation fee(s) may apply. If you need to make a claim you can contact our teams as normal.

Get in touch

If you need to make a change to your policy there are no admin fees to do this through our portal. You can update personal or vehicle details, add/remove drivers or change details on how you use your vehicle or simply review your policy documents. You can also cancel your policy online – cancellation fee(s) may apply. 

If you have a question you might get a quick answer to your query via our customer support section. Or you can review some of the most common car insurance questions - see our frequently asked questions.

Otherwise you can get in touch:

By phone

 

 

 

Customer queries

0345 266 1670

Car insurance claims
Lines are open 24 hours a day, 7 days a week

0344 600 9021

RAC Breakdown Cover assistance
Lines are open 24 hours a day, 7 days a week. Calls are charged at local rates from landlines and mobile. Calls may be monitored and recorded.

0330 159 8485

Windscreen Cover claims (Comprehensive)

0344 600 9021

Windscreen Cover claims (Third Party, Fire and Theft)

0344 600 9021

Guaranteed Courtesy Car claims
Lines are open 24 hours a day, 7 days a week

0344 600 9021

Key Cover claims

01737 334 254

Motor Legal Protection - Uninsured loss recovery and personal injury

0344 600 9022

Motor Legal Protection - Motor Legal Advice, Contract Dispute or Vehicle Cloning

0333 005 0349 and quote AUXSAINMLP16

 

Lines are open Monday to Friday 9am to 5.30pm, closed Saturday and Sunday (or, as stated above).

Telephone calls to numbers starting 03 are charged at local rates from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.

By email

Remember, email isn't secure, so don't send any confidential information.

Queries & Requests – got a question about Sainsbury's Car Insurance? Complete our online form new window – we'll aim to get back to you within three working days.

Complaints – If you want to complain, complete our online form new windowFind out more about making a complaint.