Car Insurance Customer Support
Coronavirus (COVID-19)
As we take extra steps to ensure the continued safety of our colleagues, we’ll have fewer of them available to speak to you, so you may experience delays if you try and call us. To allow us to support customers in the most vulnerable situations please only call if your enquiry is essential. And remember our online portal allows you to make changes to your policy 24/7 – with no admin fee. You can also cancel your policy online – cancellation fee(s) may apply. If you need to make a claim you can contact our teams as normal.
Get in touch
If you need to make a change to your policy there are no admin fees to do this through our portal. You can update personal or vehicle details, add/remove drivers or change details on how you use your vehicle or simply review your policy documents. You can also cancel your policy online – cancellation fee(s) may apply.
If you have a question you might get a quick answer to your query via our customer support section. Or you can review some of the most common car insurance questions - see our frequently asked questions.
Otherwise you can get in touch:
By phone
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Customer queries |
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Car insurance claims |
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RAC Breakdown Cover assistance |
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Windscreen Cover claims (Comprehensive) |
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Windscreen Cover claims (Third Party, Fire and Theft) |
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Guaranteed Courtesy Car claims |
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Key Cover claims |
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Motor Legal Protection - Uninsured loss recovery and personal injury |
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Motor Legal Protection - Motor Legal Advice, Contract Dispute or Vehicle Cloning |
0333 005 0349 and quote AUXSAINMLP16 |
Lines are open Monday to Friday 9am to 5.30pm, closed Saturday and Sunday (or, as stated above).
Telephone calls to numbers starting 03 are charged at local rates from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.
By email
Remember, email isn't secure, so don't send any confidential information.
Queries & Requests – got a question about Sainsbury's Car Insurance? Complete our online form 
– we'll aim to get back to you within three working days.
Complaints – If you want to complain, complete our online form 
. Find out more about making a complaint.