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Sainsbury's Bank

Car Insurance Customer Support

About Breakdown Cover – frequently asked questions

Can I buy breakdown cover without car insurance?

Can I add breakdown cover to my policy at any time?

Find out more.

We’re open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.

What number do I call if my car has broken down?

From France and Monaco:
From a landline (free) 0800 290 112
From a mobile 00 33 472 43 52 55

From the rest of Europe:
From a landline 00 33 472 43 52 55
From the Republic of Ireland 1800 535 005

You'll need to replace the 00 at the beginning with 810 if you're in Belarus or Russia.

If you have hearing difficulties you can use a textphone to call by prefixing the number you need with 18001 for Typetalk. Or you can text 07855 828282.

Can I cancel my breakdown cover?

If you cancel in the first 14 days of your cover, we'll give you a full refund as long as you haven't made a claim.

We might charge you an administration fee if you do cancel your breakdown cover, but we'll let you know when you call.

Have a look at your policy document for more details.

We’re open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.

If I’m in someone else’s car when it breaks down, am I covered?

Who underwrites your breakdown cover?

How do I change the level of breakdown cover I have?

We’re open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.

Do vulnerable drivers get priority when their car breaks down?

If you or your passengers are vulnerable when your car breaks down, you need to tell us when you call. There isn’t anything on your file that would tell us this.

Can I add European cover to my breakdown cover?

We're open 8am to 8pm Monday to Friday, 9am to 5pm on Saturdays and closed on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.