Savings help & support
Savings guides
Current range of savings accounts
Previously available savings accounts
Your top savings questions
Making an application
You can make your application by:
- Selecting the account you want to apply for; and then
- Selecting ‘Apply now’.
If you need help or have any difficulties during your online application, please call us on 08085 40 50 60*, select Option 1 (Savings). We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.
How to pay into your account
The easiest way to pay money into your savings account is by:
- Bank transfer – send money from another bank account. To do this you’ll need your Sainsbury’s Bank sort code and account number – you’ll find this in the “My Account” section of online banking or on your welcome letter.
Or, you can pay in by:
- Standing order − top up your savings on a date that suits you each month. Set up a standing order
(PDF 70KB). - Cheque − write your sort code and account number on the back and send your cheque, payable to yourself, to: Sainsbury's Bank, PO Box 4954, Worthing, BN11 9YY.
Checking your balance
If you’re registered for online banking then you can view your current balance by:
- Logging in to online banking. Not already registered? Register here .
- Go to 'My Accounts'.
- You’ll see you balance on the 'My Accounts' page.
Log in
Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.
How to withdraw money
You can transfer your money to another Sainsbury’s Bank savings account or a UK bank or building society current account in your name. You can’t make payments to another person from your Sainsbury’s Bank savings accounts.
You can set up a payment mandate through online banking. When you do this, we do some checks on the account to make sure it’s in your name. Sometimes, especially with older current accounts, the system is unable to confirm the account.
If this happens you can try a different current account in your name or you can call us and we’ll let you know what we need you to send us, so we can set-up the payment mandate for you. Please call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.
How to transfer in to your Sainsbury’s Bank Cash ISA
If you already have a Cash ISA with another provider and want to transfer it to your Sainsbury's Bank Cash ISA, just complete a transfer in form (PDF 76KB) and send it to: Sainsbury's Bank, PO Box 4955, Worthing, BN11 9ZA.
For more information you can call us on 08085 40 50 60, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.
Fixed Rate Saver and Fixed Rate ISA maturity details
We’ll write to you 14 days before your account matures to let you know your options. You can choose to:
- Re-invest some or all of your funds in another Fixed Rate Saver or Fixed Rate ISA — if one is available at that time
- Transfer some or all your funds into your nominated account (which must be in your name) or another Sainsbury's Bank account
On maturity, interest is paid one day after the maturity date. The interest payment will be increased to reflect this.
To let us know your maturity options you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.
Please note: If we do not hear from you before your account matures we will automatically transfer your maturing Fixed Rate Saver into a Sainsbury’s Bank Reserve Account or your Fixed Rate ISA into a Reserve Cash ISA and we’ll write to you to let you know the interest rate on this account.
Closing your account
If you’re registered for online banking you can close your account by:
- Logging in to online banking. Not already registered? Register here .
- Go to 'My Accounts'.
- Select ‘Account details' for the savings account you’d like to close.
- Select ‘Close my account’ from the menu, and complete the online form.
Log in
Alternatively you can call us on 08085 40 50 60*, select Option 1 (Savings), then Option 1. We’re here between 8am-8pm Mon-Fri and 8am-6pm Sat and Sun.
Contact us
Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.
Existing account enquiries and Online Banking helpdesk:
| Bank holiday opening hours |
Monday 23rd December, 8am – 8pm |
| Lines are open | 8am – 8pm, Monday to Friday. 8am – 6pm, Saturday to Sunday. |
| Calling within the UK | 08085 40 50 60 * |
| Calling from outside the UK | +44 131 549 8040 * |
| Or you can write to us – please note, if you write to us we can only respond to written requests for general enquiries. If you have an account specific enquiry please call us on the above telephone number. | Sainsbury's Bank, PO Box 4955, Worthing, BN11 9ZA |
Child Trust Fund (managed by OneFamily):
| Lines are open | 8am – 7pm, Monday to Friday. 8am – 5pm, Saturday to Sunday. |
| Phoning from inside the UK | 08085 40 50 60 * |
Complaints:
| Online | Log in to online banking  and send a secure message. |
| Lines are open | 9am – 5pm, Monday to Friday. |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | +44 131 549 8040 * |
| Address for written complaints | Sainsbury's Bank Customer Relations PO Box 4952 Worthing BN11 9YW |