How does our theft or straying cover work?

Pet theft is more common than you might think, and adventurous cats and dogs can often stray or get lost.

Our advertising & reward cover can help towards:

  • Local advertising expenses
  • Rewards offered for your pet’s return
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But if the unthinkable happens and your cat or dog is still missing after 30 days, we’ll give you what you paid for your pet, up to your policy’s limit.

Theft or straying cover

Time limited £3,000 Lifetime £2,500 Lifetime £5,000 Lifetime £7,500
cover for 12 months or up to max amount below covers up to the max amount below
£1,000 £1,500 £1,000 £1,000

There are some breeds that we won't cover under our £10,000 limit which you can find details of in our FAQ section. Please note that we won't cover any pre-existing conditions an that terms, conditions, excesses and exclusions and limitations apply. You can find out more about the terms of our cover in our policy documents.

Limits on our theft and straying cover

There are a few things our cover won’t pay out for and it’s important to bear these in mind.

The insurance won’t pay if:

  • Your pet strays, goes missing or gets stolen within the first 14 days of your policy
  • Your dog isn’t microchipped properly

How to make a claim

The first thing you need to do is report your missing pet straight away. You should tell the vet nearest to where your cat or dog went missing or the local rescue centre or authority warden.

If you do have to make a claim, there are a few things we’ll need to sort out. You should have:

Log on to My Pet Portal where the claims form is available to download. Or, alternatively call our claims team on 0344 543 1032 and we'll send you a form to complete and return to us.

Handy guides to keep your pets safe

Having a cat or dog as part of your family is a real joy. Our tips and information can help keep your pets happy and safe.

My pet has gone missing

Here’s what to do if you lose your pet

Find out more
Creating a pet-friendly home

Find out how to pet-proof your home with this go-to guide.

Find out more
Rehoming a pet

If you’re thinking about rehoming a dog, start here

Find out more

Still got questions?

If you’ve still got questions about what happens if your pet goes missing, or anything else to do with pet insurance, our FAQs can help.

Explore our FAQs

If you don’t have the original receipt, don’t worry. We can use market value for your pet or the amount you paid when you applied for your pet insurance. We’ll use the lower of these two figures for sorting out a payment if your pet is still missing after 30 days.

A reward gets people talking and encourages them to come forward if they’ve got information that might help get your cat or dog back. This can make all the difference, so offering a reward is a good idea.

The safe return cover you get with our pet insurance policy will pay that reward up to a maximum of £1,000 for Time Limited policies and £1,500 for Lifetime policies.

When cats and dogs wander off, it’s a worrying and stressful time. Following a plan makes it easier to cover all the bases and get your pet back safely. We’ve got a helpful guide with information on everything from putting up flyers to organising a search.



Ready to protect your pet?

If you’d like to get a quote for your pet insurance, you can get started right away. If you’re ready, we’re ready.

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Need to talk to us?

Find the details you need in our FAQs.

Other contact details

Important information

Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.

Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.
Sainsbury's Bank plc acts as an introducer to Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX. Sainsbury’s Bank plc and Pinnacle Insurance plc are not part of the same corporate group.