Is there a maximum limit?
The maximum total amount you can have in all your accounts (whether in your name or held jointly) is £2,000,000.
How long will it take to transfer funds?
If you send money to your account by Faster Payments, it should arrive no later than the next business day. If you send money from your account before 5pm on a business day, the funds will arrive in the external account on the same day. If it's after 5pm, it will arrive on the next business day.
If you make a transfer to an external account by 5pm Monday to Friday it will be transferred by midnight on the same day. Transfer requests after this time will be made on the next business day.
Transfers between your own Sainsbury's Bank savings accounts normally arrive in your account straightaway.
Why is my interest paid gross?
On 6 April 2016 the Government introduced a Personal Savings Allowance (PSA) which enables individuals to earn interest on their savings tax free, up to a certain allowance. The allowance depends on the individual’s income: basic rate tax payers are able earn up to £1,000 in savings interest tax free and higher rate tax payers will be able to earn £500 tax free. Additional rate tax payers will not have a Personal Savings Allowance. As a result of this change, from 6 April 2016 all banks, including Sainsbury’s Bank, will start paying savings interest gross, with no tax deducted.
What happens if I switch my current account which is also my nominated account?
If we’re notified by another bank that you’re using the Current Account Switch Service, we’ll write to you and ask you to call us to confirm that these instructions are correct. Once you’ve done that we’ll update your nominated account details on our online banking service.
Can I discuss my partner's account?
No, to comply with the Data Protection Act, we can only discuss accounts with the account holder unless a valid Power of Attorney Document has been registered with Sainsbury's Bank.
How do I change my personal details?
If you’re registered for online banking you can change your personal details online. Just select what you want to change from the 'My details' tab. For security reasons, you can't change your mobile number online - it is important that you keep your mobile number up-to-date as you need it if you need service your account. If you need to change your mobile number or if you're not registered for online banking, just give us a call. We’re open Monday to Friday 8am–10pm and 8am–6pm at weekends.
How can I change the account holders on my account?
Write to us at:
PO Box 4954
How will you let me know about rate changes?
Whenever we change our rates we’ll:
- Update our website
- Or write to you
Do I make the cheque payable to Sainsbury's Bank or to myself?
Please make the cheque payable to yourself.
Can I set up Direct Debits?
No, you can’t operate Direct Debits on this account. You can however make regular transfers to your nominated account using telephone or online banking.
Can I manage an account on someone else's behalf?
Yes, you will need to apply for Power of Attorney authorisation.
More on Power of Attorney
When will I receive a statement?
We'll provide you with quarterly statements.
How will I receive my statement?
Your statement will be available online. We'll send you an email or text to let you know when your statement is available, then you can log in to Online Banking to see it.
If you haven’t yet registered for Online Banking, you can do this on our website by clicking on ‘Log in / Register’.
Where we are unable to provide online statements, or if you have updated your correspondence preferences to request paper statements, we will send you a statement by post.
Can I change the way I receive my statement?
Yes, you can change your statement delivery preferences in Online Banking once you've logged in. Alternatively, you can call us and we can do this for you.
I need a statement in a special format, will you provide this?
If you need a statement in a special format, for example, large print or Braille, we'll be able to provide this for you.
How do I withdraw money?
You can only send money to a current account in your name, you can’t make payments to a third party.
When you first set up a new payment mandate a check is done in the background to make sure the account is in your name. If we can’t confirm this, you’ll get a message telling you our validation check has failed, if this happens please try an alternative current account in your name. If you still want the payment to go to the account that’s failed then you’ll need to send us an original statement for that account along with what you’d like the payment reference to be. Once we have the information, we’ll set up your payment mandate and you’ll be able to make a payment within 2 working days.
To prevent any delays in getting money transferred to you when you need it in the future we suggest that you set up a payment mandate when you open the account.