Cost of living – frequently asked questions

If you’ve missed a repayment on any of your Sainsbury’s bank products, including loans, credit cards or mortgages, or think you might do, we want to help. There's a range of options we can look at to suit you. Whilst these options could affect your credit file, it’s worth considering them carefully if you need additional help with making repayments.

If you’re worried about keeping up repayments give us a call. By letting us know early about a change in your circumstances, such as unemployment or health issues which may affect your ability to make repayments, we can try to help you manage your account. We may be able to offer you support and we’ll look at the options available to help you keep up with repayments

The cost of living crisis is affecting all of us and making it harder to balance our household budgets. If you’re struggling to pay your bills, there are many organisations and charities who can provide you with free useful information, unbiased advice and support when dealing with debt. We’ve detailed some of them here, and you can talk to them about your financial concerns in complete confidence – we’d encourage you to take advantage of the free help available. Please be aware that other debt management businesses may charge you for their services.

Yes, however we won’t consider an increase in your credit limit if you’ve had your card for less than 6 months, or had a credit limit change within the previous 6 months. 

We’ll review your ability to repay before we agree to an increase. If you’re registered for online banking then you can ask to change your credit limit by:

1. Logging into your account. Not already registered? Register here
2. Selecting 'My Accounts'
3. Selecting 'Account Details'
4. And selecting 'Change my credit limit' on the right hand side of the screen.
You’ll be able to request an increase or decrease to your limit and you'll get an instant decision.
 

If you’re unable to make your payments or you’re already in arrears then call us on 0800 085 6934. We’re here Monday to Friday from 8am to 8pm and from 8am to 4pm on Saturdays. We’ve a range of options we can look at to suit your individual needs. But please be aware these may affect your credit file and credit rating.

You can do this using the Credit Card App or Online Banking. To use the app or online banking you’ll need to register.

Credit Card App

• Download the app and log in
• Select 'Payments' at the bottom of the screen
• Tap on 'Upcoming Direct Debit' and here you can 'Edit Direct Debit' or 'Cancel Direct Debit'. Just tap on the relevant option

Online Banking

If you’re registered for online banking then you can manage your Direct Debit by:

• Log into your account
• Selecting 'My Accounts'
• Selecting 'Account Details'
• And selecting 'Manage my Direct Debit' on the right hand side of the screen.

You'll be able to view your current details, change the payment amount and change your bank details.