Customer Support

Get in touch

Remember, email isn't secure − please don't send any confidential information.

Queries & Requests – want to find out more about a Sainsbury's Loan? Complete our online form new window and we'll aim to get back to you within three working days.

Complaints – complete our online formnew window More information about our complaints procedure.

General account queries 
For all other queries you have about your account or to make any changes to your details, call 0800 096 0543* and select option two.

  • Change Direct Debit
  • Change personal details
  • Any other queries on your account

Apply for additional finance
For additional funds or to consolidate your existing debt into one easy monthly repayment, call 0800 169 8503* and select option one.

Lines are open: 
Monday–Friday: 8.00am–10.00pm
Saturday: 8.30am–6.00pm
Sunday: 9.30am–5.30pm

If you applied for your loan before February 2009 you may have a valid PPI complaint. To discuss this, please call 08457 253519.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.

We are using cookies on this website to enhance your browsing experience. You can read more information on our cookies by clicking the "Find out more about cookies" button. By continuing your journey on this site you consent to the continued use of cookies.