Get in touch


Who do I call if I have any other queries?

If you can't find an answer in our Frequently Asked Questions, please give us a call. We'll be happy to help you. 

Savings Lines are open:
8am-10pm, Mon-Fri
8am-6pm, Sat-Sun
0808 540 5060 *
Credit Cards Lines are open:
8am-midnight, Mon-Fri
8am-6pm, Sat-Sun
0808 540 5060 *
Loans Lines are open:
8am-10pm, Mon-Fri
8:30am-6pm, Sat 
9:30am-5:30pm, Sun
0800 096 0543 *
Pet Insurance Lines are open: 
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun
0808 172 6472 *
Life Insurance Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
0800 027 7166 *
Lost or stolen Nectar cards Lines are open: 
8am-8pm, Mon-Fri 
9am-5pm Sat-Sun
0344 811 0811

Car Insurance
Car Insurance taken out on or
after 1 February 2017 and underwritten
by one of our panel of insurers
(not including UK Insurance Limited)
Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
0345 266 1670 **
Car Insurance policies taken out
between 1 June 2011 and 2 February 2017
and underwritten by UK Insurance Limited
Lines are open:
8am-9pm, Mon-Fri
9am-5pm, Sat
10am-2pm, Sun
0345 877 6968 *
Car Insurance -
All other policy holders
Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
10am-2pm, Sun
0345 608 6034 **


Home Insurance
Home Insurance taken out on or
after 1 February 2017 and underwritten
by one of our panel of insurers
(not including UK Insurance Limited)
Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
0345 266 1660 **
Home Insurance policies
that commenced between
1 February 2012 and 2 March 2017 and
are underwritten by UK Insurance Limited
Lines are open:
8am-6pm, Mon-Fri
9am-1pm, Sat
0345 877 6919 *
Home Insurance -
All other policy holders
Lines are open:
8am-6pm, Mon-Fri
9am-1pm, Sat
0345 850 5500 **
* Telephone calls may be recorded for security purposes and monitored under our quality control procedures.