Get in touch


Who do I call if I have any other queries?

If you can't find an answer in our Frequently Asked Questions or need to link your Nectar account number to your Sainsbury's Bank product, please give us a call. We'll be happy to help you. 

Savings Lines are open:
8am-10pm, Mon-Fri
8am-6pm, Sat-Sun
0808 540 5060 *
Credit Cards Lines are open:
8am-midnight, Mon-Fri
8am-6pm, Sat-Sun
0808 540 5060 *
Loans Lines are open:
8am-10pm, Mon-Fri
8:30am-6pm, Sat 
9:30am-5:30pm, Sun
0800 096 0543 *
Pet Insurance Lines are open: 
8am–8pm, Mon–Fri
9am–5pm, Sat
Closed, Sun
0330 100 7915 *
Life Insurance Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
0800 027 7166 *
Lost or stolen Nectar cards Lines are open: 
8am-8pm, Mon-Fri 
9am-5pm Sat-Sun
0344 811 0811

Car Insurance
Car Insurance taken out on or
after 1 February 2017 and underwritten
by one of our panel of insurers
(not including UK Insurance Limited)
Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
0345 266 1670 **
Car Insurance policies taken out
between 1 June 2011 and 2 February 2017
and underwritten by UK Insurance Limited
Lines are open:
8am-9pm, Mon-Fri
9am-5pm, Sat
10am-2pm, Sun
0345 877 6968 *
Car Insurance -
All other policy holders
Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
10am-2pm, Sun
0345 608 6034 **


Home Insurance
Home Insurance taken out on or
after 1 February 2017 and underwritten
by one of our panel of insurers
(not including UK Insurance Limited)
Lines are open:
8am-8pm, Mon-Fri
9am-5pm, Sat
Closed, Sun
0345 266 1660 **
Home Insurance policies
that commenced between
1 February 2012 and 2 March 2017 and
are underwritten by UK Insurance Limited
Lines are open:
8am-6pm, Mon-Fri
9am-1pm, Sat
0345 877 6919 *
Home Insurance -
All other policy holders
Lines are open:
8am-6pm, Mon-Fri
9am-1pm, Sat
0345 850 5500 **
* Telephone calls may be recorded for security purposes and monitored under our quality control procedures.