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Sainsbury's Bank

Home Insurance Customer Support

Administered by Halifax General Insurance Services Limited and Lloyds Bank Insurance Services Limited

Get in touch

By email

Covid 19 – You may need to contact us regarding making a change to your policy details. During these unprecedented times you may experience difficulty making contact by phone, therefore if you have access to email, you may wish to forward correspondence to this email address. The only information we require is your policy number.

Complaints – More information about our complaints procedure.

By phone

If your policy number begins with  NHP or SBY. For customer support, to make a claim or if you have a question about your policy, call 0345 850 5500. We’re open Monday to Friday 8am – 6pm and from 9am – 1pm Saturday.

24 hour home emergency helpline: 0345 603 2252 
24 hour Eurolaw legal helpline: 0345 603 2252 

If your policy number begins with HBP and If you need to make a claim or if you have a question about your policy, call 0345 604 7379. We’re open Monday to Friday 8am - 6pm and from 9am – 1pm Saturday. 

If you have legal expenses cover please call 0345 604 2761
For Home Emergency please call 0345 604 603 225

Calls may be recorded.