Home Insurance Customer Support
Administered by Halifax General Insurance Services Limited and Lloyds Bank Insurance Services Limited
Get in touch
By email
Covid 19 – You may need to contact us regarding making a change to your policy details. During these unprecedented times you may experience difficulty making contact by phone, therefore if you have access to email, you may wish to forward correspondence to this email address. The only information we require is your policy number.
Complaints – More information about our complaints procedure.
By phone
If your policy number begins with NHP or SBY. For customer support, to make a claim or if you have a question about your policy, call 0345 850 5500. We’re open Monday to Friday 8am – 6pm and from 9am – 1pm Saturday.
24 hour home emergency helpline: 0345 603 2252
24 hour Eurolaw legal helpline: 0345 603 2252
If your policy number begins with HBP and If you need to make a claim or if you have a question about your policy, call 0345 604 7379. We’re open Monday to Friday 8am - 6pm and from 9am – 1pm Saturday.
If you have legal expenses cover please call 0345 604 2761
For Home Emergency please call 0345 604 603 225
Calls may be recorded.