Get in touch

Useful numbers:

Customer queries 0345 266 1660

Home Insurance claims

If you're claiming on your main home insurance policy (and not one of our optional extras) you need to call your insurer. You can find the name of your insurer on your policy documentation.

Here's a list of the insurers we use and their claims number:

Insurer Phone number
Axa 0333 241 3197
Covea 0330 024 2255
Legal and General 0370 094 8026
Modus 0344 856 0855
Prestige 0800 028 3966
RSA 0800 316 8273

Claiming on one of our optional extras:

Key Cover 01737 334 254
Family Legal Protection 0333 234 2131
Home Emergency Cover 01737 334 253

Lines are open Monday to Friday 8am-8pm, Saturdays 8am-5pm and Sundays 10am-2pm (or, as stated above).

03 number calls are charged at local rates from landlines and mobiles. 0800 number calls are free from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.

Remember, email isn't secure - please don't send any confidential information.

Queries and requests - got a question? Complete our online form and we'll aim to get back to you within three working days.

Complaints - complete our online form. More information about our complaints procedure.