How to make a claim

Medical emergencies

If you’re abroad and have an emergency or need medical treatment, please call the emergency medical assistance helpline at anytime +44 (0)1403 288 125*.

For all other claims

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay claims, please call +44 (0)1403 288 421*.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures.