Cancelling your cover
If you cancel your policy within 14 days after receiving your documentation, and haven’t made a trip or a claim, we’ll give you a full refund.
If you cancel your policy outside the 14 day cooling-off period, we won’t refund your premium. We will use discretion in exceptional circumstances, for example bereavement or a change to the policy resulting in us being unable to cover your medical conditions.
You can submit a cancellation request using our online form and you can also contact us via our Livechat Team if you have any queries. For more information about cancelling or amending your policy please see our Coronavirus FAQs.
Amending your cover
If you want to amend your cover, please contact us via our Livechat Team. Our Livechat opening hours are Monday to Friday 09:00 – 17:00.
How to make a claim
If you’re abroad and have an emergency or need medical treatment, please call the emergency medical assistance helpline at anytime +44 (0)1403 288 125**.
For all other claims
For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay, etc.
- Register and submit your claim online by clicking here
- Download a claim form by clicking here
- Call the claims helpline to request a claim form +44 (0) 1403 288 421**
**Telephone calls may be recorded for security purposes and monitored under our quality control procedures.