Mortgages
Customer Support

Get in touch

Here's all the ways that you can get in touch with us.

Write to us at:

Sainsbury's Bank mortgages
PO Box 12
Gateway House
Skipton
BD23 2HL

Please make sure you include your mortgage number on any correspondence you send us.

Mortgages taken out after 2016

General enquiries 0345 111 8020 (Calls are charged at local rates from landlines and mobiles) Monday to Friday 8am – 8pm, Saturday 9am – 4pm and Sunday 10am – 1pm
Payment difficulties 0800 923 1547 (Calls are free from landlines and mobiles) Monday to Friday 8am – 8pm, Saturday 9am – 4pm and Sunday 10am – 1pm
Complaints 0800 923 1548 (Calls are free from landlines and mobiles) Monday to Friday 9am – 5pm
Calling from abroad 01756 776 395 (Calls are charged at local rates when calling from abroad) Monday to Friday 8am – 8pm, Saturday 9am – 4pm and Sunday 10am – 1pm

Mortgages taken out before 2005

Existing mortgage taken out before 2005 0800 838 295 (Calls are free from landlines and mobiles) Monday to Friday 8am – 8pm

Email us at enquiries@sainsburysbankmortgages.co.uk or use our online enquiry form.

For your security email should be used for general enquiries only – please don’t send any personal, sensitive or identifiable information by email.

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.

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