Online transaction security
As part of an industry-wide change, we’re adding an extra layer of security to help prevent fraudulent transactions when your credit card, savings or loan account is being used online.
We may send you a passcode when you make an online transaction to make sure it’s you. This includes shopping online with your credit card, logging in to online banking or making changes such as updating your personal details, adding additional card holders or making payments. If you receive a passcode, you’ll need to enter it on screen before the transaction can continue. If we don’t have your phone number then we won’t be able to send you a passcode and you’ll not be able to complete your online transaction.
Check your details
So that you can continue to make online transactions as usual, you need to make sure that the phone number we have for you is correct and up to date. Please check the number you’ve given us by logging into online banking, click on My Details, then select Personal Details.
Not given us your phone number or changed numbers recently?
The easiest way to give us your phone number, or update it, is by calling us. Please visit our contact us page to find the right telephone number for your product.
For more information see our frequently asked questions below: