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Sainburys Bank Car Insurance, Drive Happy

Car insurance customer care

Make the most of our Nectar member discount‡

Already got car insurance with us?

We want it to be as easy as possible for you to make use of our car insurance customer services and tools.

Did you take your car insurance policy out on or after 1 February 2017? If so, you can use our online portal to manage your policy, update your details and add extra cover without having to contact us – and with no admin fee. You can also find out how to make a claim.

If you took out your policy before 1 February 2017, click here.

Have you tried using our app?

As an existing customer, you can also manage your policy easily on the go, with our car insurance app:

  • See your cover details and renewal dates
  • Upload documents - like proof of no claims
  • Make changes to cover with no admin fee
  • Find out how to make a claim 

Download on Google Play or App Store.

Download on the App Store Get it on Google Play

Managing your policy 

Want to find out more about how to make a claim or manage your policy? Our customer support page has lots of useful information, including claims contact numbers and all the policy documents you might need. 


Tailor your policy with optional extras

Want to boost your car insurance with even more protection? You can customise your policy with our optional extras, including things like RAC Breakdown Cover, Motor Legal Protection, and Key Cover.


Understand limits, exclusions and excesses 

Make sure you read up on your policy cover limits, exclusions and excesses, so that you’re clear on what’s covered and what’s not. That way you’ll know what to expect if you have to make a claim. 

Nectar rewards 

Are you a Nectar member? Make sure we have your Nectar card number; you can add it on the app or your online portal.

Not a Nectar member? No problem, just download the Nectar app or register at to get your card number straight away.

Useful guides and information

Guide to driving in Europe

Make sure you’re aware of European driving laws and regulations before enjoying a continental road trip.

Guide to car maintenance

Find out how often you should get your car serviced, which checks you can do yourself and more.

All tools and guides

Our guides cover everything from car insurance excess and driving in winter to what to do in an accident.

Access your policy

Did your policy start before February 2017? Find out how to make a claim and get the answers to the questions people ask us most.

I took out my policy on (or after) 1 February 2017

Underwritten by one of a panel of insurers.

  • Manage your policy online
  • Check your documents
  • Buy another policy

I took out my policy 1 June 2011-2 March 2017

Underwritten by UK Insurance Limited


  • How to make your claim
  • Our FAQ section

I took out my policy before 1 June 2011

Underwritten by eSure Insurance Limited


  • How to make your claim
  • Our FAQ section

Got a question? 

Our car insurance FAQ section is usually a good place to start. But if you can’t find what you’re looking for and want to speak to someone, just get in touch

Terms and conditions 

‡Guaranteed discount

The discount is based on information related to you and the Sainsbury’s and Sainsbury’s Bank transactions linked to your Nectar account. For more information on how we use your data, go to

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Sainsbury’s Bank Car Insurance is arranged and administered by Sainsbury’s Bank and is underwritten by a carefully selected range of insurers. When you get a quote we will tell you who the insurer is before you buy the policy.

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