Managing your policy


Frequently asked questions

When you get a quote, you'll see what it would cost to pay for your insurance in one go, and, subject to status and eligibility, the cost for paying monthly.

Just give us a call on 0345 266 1604, we’re open 8am to 8pm, Monday to Friday, 8am to 5pm on Saturdays or 10am to 2pm on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile. 

Give us a call to tell us about it and we can let you know if it impacts your Home Insurance. Call us on 0345 266 1604, we're open 8am to 8pm, Monday to Friday, 8am to 5pm on Saturdays or 10am to 2pm on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobiles.

You can log onto your online portal for most things or give us a call on 0345 266 1604, we're open 8am to 8pm, Monday to Friday, 8am to 5pm on Saturdays or 10am to 2pm on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

You can pay in one go with a credit or debit card, or pay a deposit by credit or debit card and spread the rest out with a monthly direct debit. We accept visa debit, visa credit, MasterCard credit or MasterCard debit card

You can change your payment details by logging onto your online portal or give us a call on 0345 266 1604, we're open 8am to 8pm, Monday to Friday, 8am to 5pm on Saturdays or 10am to 2pm on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

Take a look at our customer support pages for the numbers you need to call. If your house has been burgled or damaged maliciously, make sure you call the police first and get a crime reference number.

When you call us, we'll take all the details we need from you to look in to your claim. Sometimes we might need to send a specialist claims assessor to your house so that we can see the damage/extent of the theft for ourselves and we might ask you for proof of purchase. Once we have looked at your claim, we will either accept or decline it. If we accept it, we will pay you for the cost of any items that were covered under your policy. If we decline it, we'll let you know the reasons for it.

If you're not sure, you can take a look at the policy booklet or give us a call. You can find the right phone number on our customer support pages.