Our car insurance policies
Our policy documents will steer you in the right direction
View our policy documents for car insurance
To view our general current car insurance policy documents, just click on the link you need below. For specific details of your own cover, please refer to your policy documentation.
If you purchased Sainsbury’s Bank Standard or Plus Car Insurance with a start date or renewal date on or after 29 November 2023:
- Your Sainsbury's Bank Car Insurance policy booklet [PDF, 369KB]
- Your Sainsbury’s Bank Car Insurance policy booklet for our optional extras [PDF, 813KB]
If you purchased Sainsbury’s Bank Standard or Plus Car Insurance with a start or renewal date before 29 November 2023:
- Your Sainsbury's Bank Car Insurance policy booklet [PDF, 266KB]
- Your Sainsbury’s Bank Car Insurance policy booklet for our optional extras [PDF, 629KB]
Optional extras include:
-
- Motor Legal Protection
- Key Cover
- Windscreen Cover (Third Party, Fire and Theft)
- Guaranteed Courtesy Car
- RAC Breakdown Cover
- Your Sainsbury’s Bank Car Insurance booklet for Excess Cover [PDF, 193KB]
If you purchased a Sainsbury’s Bank Car Essentials Insurance policy:
- Your Sainsbury's Bank Car Insurance Policy Booklet for our Essentials product (PDF 479KB).
Need more help?
Whether you need to make a claim, make a change, or just make sure you know what’s what, we can help.
When did you take your policy out?
On or after 1 February 2017
Is underwritten by any insurer other than UK Insurance Limited
Between 1 June 2011 and 2 February 2017
Is underwritten by any insurer other than UK Insurance Limited
Before 1 June 2011
If your policy was taken out before 1 June 2011, get in touch
Log in to our Online Portal
Log in or register for our Online Portal so you can manage your insurance online.
More information
FAQs
Look at our frequently asked questions about our car insurance
Glossary
Confused by all the car insurance terms? Our jargon buster can help
Customer support
Got a question? Our customer support can help you
Get in touch
| Customer queries | 0345 266 1670 |
|
Car insurance claims Lines are open 24 hours a day, 7 days a week. |
0344 600 9021 |
|
RAC Breakdown Cover assistance Lines are open 24 hours a day, 7 days a week. Calls are charged at local rates from landlines and mobile. Calls may be monitored and recorded. |
0330 159 8485 |
| Windscreen Cover claims (Comprehensive) | 0344 600 9021 |
| Windscreen Cover claims (Third Party, Fire and Theft) | 0344 600 9021 |
|
Guaranteed Courtesy Car claims Lines are open 24 hours a day, 7 days a week. |
0344 600 9021 |
| Key Cover claims | 01737 334 254 |
| Motor Legal Protection - Uninsured loss recovery and personal injury | 0344 600 9022 |
| Motor Legal Protection - Motor Legal Advice, Contract Dispute or Vehicle Cloning | 0333 005 0349 and quote AUXSAINMLP16 |
Lines are open Monday to Friday 9am – 7pm, Saturdays 9am – 5pm and closed Sundays (or, as stated above).
Telephone calls to numbers starting 03 are charged at local rates from landlines and mobiles. All calls may be recorded for security purposes and monitored for quality control procedures.