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Life Insurance Customer Support

Life Insurance Customer Support

Make a claim

How to make a claim

If you or your representatives need to make a claim, please write to us at:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
East Sussex

When we receive notification of a claim, we'll send you or your representative a claim form to complete and return to us. We may ask you to provide us with certificates or other evidence that we need.

Critical Illness Cover

For critical illness claims and/or waiver of premium claims, we may ask you to have a medical examination. To make a valid critical illness claim, all diagnosis and medical opinions must be from a medical specialist:

  • who holds an appointment as a consultant at a UK hospital:
  • whose specialism is appropriate to the cause of the claim: and
  • who is accepted by our Chief Medical Officer.

To make a valid terminal illness claim your life expectancy, both in the opinion of an attending consultant and our Chief Medical Officer, is less than 12 months.

More information