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Sainsbury's Bank

Guide to finding your browser and operating system details

Here’s some help to find the details of your browser and operating system version.

1. Browser

Let us know which browser you’re using

Chrome

Step 1

Open Chrome and select the three dots on the top right corner.

Step 2

Select 'Help' then 'About Google Chrome'.

Step 3

The Version of Google Chrome can be found here.

 

Edge

Step 1

Open Edge and select the three dots on the top right corner and then select ‘Help and feedback’.

Step 2

Select ‘About Microsoft Edge’

Step 3

A new tab will open and you’ll see the version details at the top of the page.

 

Safari

Step 1

Click on the Safari icon on top menu bar (next to Apple logo)

Step 2

Go to ‘About Safari’.

Step 3

You’ll see a pop up with the version – in this example it’s 15.1

 

 

2. Operating software

Let us know the device you’re using:

Windows desktop or laptop

Step 1

Click on the windows symbol (bottom left corner of screen) to view the windows menu and select Settings from the list.

Step 2

Select the System menu

Step 3

Select About

Step 4

The operating system can be found here.  In this example it’s Windows 10

 

Android phone/tablet

Step 1

Open ‘Settings’ menu

Step 2

Select ‘About Phone’ which is near the bottom of this menu

Step 3

This will open a menu where you can see the device you're using (Galaxy S10e in this example).

Step 4

To confirm which version of Software you have, go to ‘Software information’.  

Step 5

The software version is under ‘Android Version’. In this example it’s 12.

 

Apple iPhone/iPad

Step 1

Go to your settings and select General

Step 2

Click on About

Step 3

You’ll see the Software Version and Model Name here.

 

Apple Mac

Step 1

Click on the Apple symbol on the top left of the screen

Step 2

Select About this Mac

The Software Version and Device can be found here