IMPORTANT INFORMATION
Thank you for your interest but we are no longer accepting new personal loan applications from new or existing customers.
Your journey to NatWest
As of 1 May 2025, NatWest are now the legal owners of certain loan accounts.
If you are an existing customer, there will be no immediate change to how you use and access your account(s).
You’ll find more information about the journey to NatWest on our dedicated webpage.
If you need any further information about loans, please refer to Frequently Asked Questions.
Loans help & support
Loans guides
Managing your loan
Find out how to make extra payments, pay your loan off early and get your latest balance.
Cost of living
See how you could save money by checking out our handy hints and tips on how to cope with rising living costs on our cost of living hub.
Managing your repayments
If you're having financial difficulties managing your loan repayments, we want to help.
Find out what we can do in our debt management section.
Your top loans questions
Requesting a settlement figure
Click here 
to request a settlement figure.
Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA
Changing your payment date
Click here to change your payment date.
Alternatively you can call us between 8am and 8pm, Mon-Fri, 8am and 6pm Sat-Sun on 0800 096 0543*, selecting option 1. Additionally you can write to us at Sainsbury's Bank, PO Box 4955. Worthing, BN11 9ZA
Changing your direct debit details
I applied for my loan: after 10 December 2017
You can change your direct debit by:
- Logging in to your account. Not already registered? Register here .
- Land on 'My Accounts'.
- Select 'Account Details' for your loan account.
- Select ''Change my Direct Debit' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone. This will open a secure message.
- Simply detail the new sort code and account number you are looking to change to and hit 'Send'.
Please note, your bank details can only be changed once your first payment has been made. For future changes, you need to inform us at least 10 days before your next payment is due.
Topping up your existing loan
Thank you for your interest but we are no longer accepting new personal loan applications from new or existing customers.