Travel Money FAQs



  1. Is my local travel money bureau open?


    We’ve re-opened a limited number of in-store travel money bureau. To find out if a bureau near you is open use our handy tool.


  2. My holiday’s been cancelled, can I get a refund for the currency I bought from you?


    We will refund travel money which you have previously purchased from us at the rate you bought it. You can do this at an in-store bureau. We have only opened a limited number of bureau, if one near you is not open please call our Customer Service team on 0345 355 2463 to arrange a refund. Make sure you have your proof of purchase to hand.
    Lines are open 24 hours a day, 7 days a week (except Christmas Day). Calls are charged at local rates from landline and mobiles. 

  3. I need to speak to someone about currency I have bought, how can I get in touch with you?


    Please call our Customer Service team on 0345 355 2463.
    Lines are open 24 hours a day, 7 days a week (except Christmas Day). Calls are charged at local rates from landline and mobiles.

  4. I need to transfer money abroad with Western Union, can I still do this?


    We’ve re-opened a limited number of in-store travel money bureau where you can use the Western Union service to transfer money abroad. If a bureau near you is not open, please visit wu.com to find an alternative agent.


  5. Can I still buy currency?


    You can buy currency in-store at one of the limited number of travel money bureau we have re-opened. You cannot order travel money online.


  6. Can I still get a Multi-Currency Cash Passport?


    You are unable to get a new travel money card at this time. However if you’re an existing customer, you can still top up your Cash Passport online, on the app or via the call centre, and use it wherever you see the Mastercard Acceptance Mark.


  7. Can I still top up and use my Multi-Currency Cash Passport™?


    Yes you can still top up your Cash Passport online or on the app, and use it wherever you see the Mastercard Acceptance Mark.


  8. I have a complaint, who should I contact?


    If you wish to make a complaint, please call 0345 355 2461.
    Lines are open 8am–10pm, Mon–Fri and 10am–8pm, Sat–Sun.  Calls are charged at local rates from landline and mobiles.