Travel Money FAQs



  1. Is my local travel money bureau open?


    Due to recent Government restrictions our travel money bureaux are temporarily closed.


  2. My holiday’s been cancelled, can I get a refund for the currency I bought from you?


    Please call our Customer Service team on 0345 355 2463 to arrange a refund. Make sure you have your proof of purchase to hand.

    Lines are open 24 hours a day, 7 days a week (except Christmas Day). Calls are charged at local rates from landline and mobiles.

  3. I need to speak to someone about currency I have bought, how can I get in touch with you?


    Please call our Customer Service team on 0345 355 2463.

    Lines are open 24 hours a day, 7 days a week (except Christmas Day). Calls are charged at local rates from landline and mobiles.

  4. I need to transfer money abroad with Western Union, can I still do this?


    Due to recent Government restrictions our travel money bureaux are temporarily closed, please visit wu.com to find an alternative agent location.


  5. Can I still buy currency?


    You cannot order travel money in store, online or by phone.


  6. Can I still get a Multi-Currency Cash Passport?


    We’re not selling new travel money cards at the moment. If you’re an existing customer, you can still top up your Cash Passport online, on the app or by calling Card Services, and use it to pay wherever you see the Mastercard Acceptance Mark.


  7. Can I still top up and use my Multi-Currency Cash Passport™?


    Yes you can still top up your Cash Passport online, on the app or by calling Card Services, and use it wherever you see the Mastercard Acceptance Mark.


  8. I have a complaint, who should I contact?


    If you wish to make a complaint, please call 0345 355 2461.

    Lines are open 8am–10pm, Mon–Fri and 10am–8pm, Sat–Sun.  Calls are charged at local rates from landline and mobiles.