Balance transfer exclusions

We may not be able to process transfers from some store cards and charge cards.

If it is not possible for us to complete your request, you will receive a letter shortly after your application confirming this.

If you would like clarification if your transfer can go ahead prior to your application or if you are unsure, please contact your provider to find out your type of credit card and call us on 08085 40 50 60* for additional details. Lines are open: Mon – Fri 8am–midnight and Sat - Sun 8am–6pm.

*Telephone calls may be recorded for security purposes and monitored under our quality control procedures.
Calls are free from a landline and from a mobile when calling from the UK.
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