Changes you can make online
Find out what changes you can make to your home and car insurance policies online.
Please note: for changes which are noted as applicable to online, there may be some instances where you'll be advised to give us a call e.g. your current insurer is unable to provide a quote for the change you're making, therefore, you'd need to call to discuss your options.
Personal details
| Changes | Online | Call us |
|---|---|---|
| Personal details | ||
| First name |  |
 |
| Surname | |
|
| Date of birth | |
|
| Address | |
|
| Marital status | |
|
| Occupation | |
|
| Email address - correspondence email address | |
|
| Email address - email address used to login in to your account (this is amended through "Your account" section within your account) | |
|
| Phone number - contact telephone number | |
|
| Phone number - mobile number used as verification to log in to your account | |
|
Car details
| Changes | Online | Call us |
|---|---|---|
| Registration number |  |
|
| Make | |
|
| Model | |
|
| Kept at postcode | |
|
| Car cover and use | ||
| Cover | |
|
| Use | |
|
| Voluntary excess | |
|
| Annual mileage | |
|
| Additional drivers | ||
| Add | |
|
| Edit | |
|
| Delete | |
|
Property details
| Changes | Online | Call us |
|---|---|---|
| Full address | |
|
| No. of bedrooms | |
|
| No. of bathrooms | |
|
| Listed building | |
|
| No. of adults at the property | |
|
| Lodgers | |
|
| When occupied | |
|
| Home cover – buildings and contents | ||
| Accidental damage | |
|
| Voluntary excess | |
|
| Joint proposers | ||
| Add | |
|
| Edit | |
|
| Delete | |
|
Renewals
| Changes | Online | Call us |
|---|---|---|
| Renew your policy | |
|
|
Renew your policy but you fall under any of the following category - You haven't received your renewal invitation (your policy is not within the renewal period) |
|
|
| Opt-in to automatic renewal | |
|
|
Opt-in to automatic renewal but fall under any of the following categories - You do not have a valid payment card available for recurring payments |
|
|
| Opt-out of automatic renewal | |
|
|
Opt-out of automatic renewal but fall under any of the following categories - Your poilcy is within 5 days of your renewal date |
|
|
Payment details
| Changes | Online | Call us |
|---|---|---|
| Pay for an outstanding balance on your policy | |
|
| Remove your card from recurring payments (if you paid for your policy in full) | |
|
| Remove your card from recurring payments (if you pay for your policy by direct debits) | |
|
| Update your card details or method of payment | |
|
Cancellations
| Changes | Online | Call us |
|---|---|---|
| Cancel your policy 14 days after policy inception | |
|
|
Cancel your policy but you fall under any of the following categories - Your policy hasn’t started yet or is within the first 14 days |
|
|
Optional extras
| Changes | Online | Call us |
|---|---|---|
| Add optional extras | |
|
|
Remove optional extras |
|
|
Nectar
| Changes | Online | Call us |
|---|---|---|
| Add your Nectar card | |
|
|
Remove or amend your Nectar details |
|
|