Changes you can make online
Find out what changes you can make to your home and car insurance policies online.
Please note: for changes which are noted as applicable to online, there may be some instances where you'll be advised to give us a call e.g. your current insurer is unable to provide a quote for the change you're making, therefore, you'd need to call to discuss your options.
Personal details
| Changes | Online | Call us |
|---|---|---|
| Personal details | ||
| First name |  |
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| Surname | |
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| Date of birth | |
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| Address | |
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| Marital status | |
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| Occupation | |
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| Email address - correspondence email address | |
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| Email address - email address used to login in to your account (this is amended through "Your account" section within your account) | |
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| Phone number - contact telephone number | |
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| Phone number - mobile number used as verification to log in to your account | |
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Car details
| Changes | Online | Call us |
|---|---|---|
| Registration number |  |
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| Make | |
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| Model | |
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| Kept at postcode | |
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| Car cover and use | ||
| Cover | |
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| Use | |
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| Voluntary excess | |
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| Annual mileage | |
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| Additional drivers | ||
| Add | |
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| Edit | |
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| Delete | |
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Property details
| Changes | Online | Call us |
|---|---|---|
| Full address | |
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| No. of bedrooms | |
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| No. of bathrooms | |
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| Listed building | |
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| No. of adults at the property | |
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| Lodgers | |
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| When occupied | |
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| Home cover – buildings and contents | ||
| Accidental damage | |
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| Voluntary excess | |
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| Joint proposers | ||
| Add | |
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| Edit | |
|
| Delete | |
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Renewals
| Changes | Online | Call us |
|---|---|---|
| Renew your policy | |
|
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Renew your policy but you fall under any of the following category - You haven't received your renewal invitation (your policy is not within the renewal period) |
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| Opt-in to automatic renewal | |
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Opt-in to automatic renewal but fall under any of the following categories - You do not have a valid payment card available for recurring payments |
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| Opt-out of automatic renewal | |
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Opt-out of automatic renewal but fall under any of the following categories - Your poilcy is within 5 days of your renewal date |
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Payment details
| Changes | Online | Call us |
|---|---|---|
| Pay for an outstanding balance on your policy | |
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| Remove your card from recurring payments (if you paid for your policy in full) | |
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| Remove your card from recurring payments (if you pay for your policy by direct debits) | |
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| Update your card details or method of payment | |
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Cancellations
| Changes | Online | Call us |
|---|---|---|
| Cancel your policy 14 days after policy inception | |
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Cancel your policy but you fall under any of the following categories - Your policy hasn’t started yet or is within the first 14 days |
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Optional extras
| Changes | Online | Call us |
|---|---|---|
| Add optional extras | |
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Remove optional extras |
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Nectar
| Changes | Online | Call us |
|---|---|---|
| Add your Nectar card | |
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Remove or amend your Nectar details |
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Quick Quote Customers
| Personal Details | Online | Call us |
|---|---|---|
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Email address - correspondence email address |
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Email address – email address used to login in to your account (this is amended through “Your Account” section within your account) |
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Phone number – contact telephone number |
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Home Cover – Buildings and Contents |
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Accidental Damage |
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Voluntary excess |
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